4+ years of client-facing implementation experience in enterprise software, ideally in life sciences or regulated sectors.
Proven project management skills leading complex multi-stakeholder projects from inception to delivery.
Detail-oriented with expertise in requirements gathering and solution design.
Excellent communication skills to convey technical concepts to varied audiences.
Responsibilities
Lead full-cycle implementations from kickoff to go-live, involving requirement gathering and deployment.
Act as the primary liaison for clients, managing their scientific and regulatory workflows.
Collaborate with Product, Engineering, and Operations to define deliverables and address technical challenges.
Develop and manage detailed project plans, tracking schedules and milestones effectively.
Capture customer insights for product improvement and refine internal implementation processes.
Benefits
Impactful work improving healthcare outcomes through AI-enabled solutions.
Opportunities for ownership in shaping product and culture.
Collaboration with an interdisciplinary team of experts from various fields.
Potential for meaningful equity and career-defining impact in a high-growth startup environment.
Full Job Description
About the Role
We're looking for an Enterprise Implementation leader to join our team and help build the foundation for how we onboard and support customers. From the moment a deal closes, you'll own the customer journey - designing onboarding experiences, configuring solutions, and ensuring our product drives immediate value. You'll work side-by-side with customers to understand their workflows, translate needs into product setups, and guide them through successful adoption. Collate is a fully in-person company based in San Francisco.
What You'll Do
Lead Full-Cycle Implementations -Drive implementations from kickoff to go-live, including scoping, requirement gathering, configuration, testing, training, and deployment.
Customer & Stakeholder Management -Serve as the primary liaison for clients, understanding complex scientific and regulatory workflows and ensuring their successful lift-off.
Cross-Functional Collaboration -Work hand-in-hand with Product, Engineering, and Ops teams to define deliverables, manage scope, address technical challenges, and adapt solutions for regulated environments.
Project Planning & Execution -Develop and manage detailed project plans, maintain schedules, track milestones, manage risks and issue escalation to ensure punctual, high-quality delivery.
Product Feedback & Process Improvement -Capture customer insights to inform product enhancements; contribute to refining internal implementation methodologies, templates, and tools to scale operations efficiently.
What We're Looking For
4+ years of client-facing implementation experiences - Successfully led enterprise software or platform deployments, preferably within life sciences, biotech, or other highly regulated industries.
Project Management - Proven ability to lead complex, multi-stakeholder projects from kickoff through delivery. Skilled in planning, scheduling, risk management, and keeping cross-functional teams aligned.
Thorough and Detail-Oriented - Known for a meticulous approach to requirements gathering, solution design, and execution. Able to anticipate gaps, catch inconsistencies, and ensure deliverables standards.
Communication & Collaboration - Excellent written and verbal communication skills, with the ability to translate technical and scientific concepts for diverse audiences. Builds strong relationships with clients and internal teams.
Bonus Points
Work experience in pharma, biotech, or med device
Prior experience at a startup - able to wear multiple hats, thrive in ambiguity, and build structure in fast-paced, high-growth environments.
Why Join Collate?
Impact: Build systems and experiences that touch real patients and providers, improving healthcare outcomes.
Ownership: Shape both our product experience and our engineering culture from the start.
Learning: Collaborate with a uniquely interdisciplinary team-AI researchers, healthcare leaders, and experienced startup builders.
Upside: Join a company early enough to have meaningful equity and career-defining impact.
