About the Role
We're looking for an Enterprise Implementation leader to join our team and help build the foundation for how we onboard and support customers. From the moment a deal closes, you'll own the customer journey - designing onboarding experiences, configuring solutions, and ensuring our product drives immediate value. You'll work side-by-side with customers to understand their workflows, translate needs into product setups, and guide them through successful adoption. Collate is a fully in-person company based in San Francisco.
What You'll Do- Lead Full-Cycle Implementations -Drive implementations from kickoff to go-live, including scoping, requirement gathering, configuration, testing, training, and deployment.
- Customer & Stakeholder Management -Serve as the primary liaison for clients, understanding complex scientific and regulatory workflows and ensuring their successful lift-off.
- Cross-Functional Collaboration -Work hand-in-hand with Product, Engineering, and Ops teams to define deliverables, manage scope, address technical challenges, and adapt solutions for regulated environments.
- Project Planning & Execution -Develop and manage detailed project plans, maintain schedules, track milestones, manage risks and issue escalation to ensure punctual, high-quality delivery.
- Product Feedback & Process Improvement -Capture customer insights to inform product enhancements; contribute to refining internal implementation methodologies, templates, and tools to scale operations efficiently.
What We're Looking For- 4+ years of client-facing implementation experiences - Successfully led enterprise software or platform deployments, preferably within life sciences, biotech, or other highly regulated industries.
- Project Management - Proven ability to lead complex, multi-stakeholder projects from kickoff through delivery. Skilled in planning, scheduling, risk management, and keeping cross-functional teams aligned.
- Thorough and Detail-Oriented - Known for a meticulous approach to requirements gathering, solution design, and execution. Able to anticipate gaps, catch inconsistencies, and ensure deliverables standards.
- Communication & Collaboration - Excellent written and verbal communication skills, with the ability to translate technical and scientific concepts for diverse audiences. Builds strong relationships with clients and internal teams.
Bonus Points- Work experience in pharma, biotech, or med device
- Prior experience at a startup - able to wear multiple hats, thrive in ambiguity, and build structure in fast-paced, high-growth environments.
Why Join Collate?
Impact: Build systems and experiences that touch real patients and providers, improving healthcare outcomes.
Ownership: Shape both our product experience and our engineering culture from the start.
Learning: Collaborate with a uniquely interdisciplinary team-AI researchers, healthcare leaders, and experienced startup builders.
Upside: Join a company early enough to have meaningful equity and career-defining impact.
