As a
Senior Field Service Technician at ASM, you will play a critical role in supporting our customers by installing, maintaining, troubleshooting, and repairing advanced semiconductor capital equipment. You will serve as a technical expert in the field, delivering exceptional customer service while ensuring equipment performance, reliability, and safety. This position offers the opportunity to work with cutting-edge semiconductor technology, collaborate with global teams, and support customers across domestic and international locations.
What You Will Be Working On- Perform installation, qualification, preventative maintenance, and remedial repair activities on complex semiconductor capital equipment.
- Troubleshoot and resolve electrical, electronic, mechanical, and software-related equipment issues in customer manufacturing environments.
- Provide timely and professional technical support to customers while maintaining a high level of customer satisfaction.
- Interpret and utilize electronic and electro-mechanical schematics, drawings, and technical documentation to diagnose equipment issues.
- Support equipment upgrades, modifications, and process improvements as required.
- Document service activities, maintenance actions, and technical findings accurately and thoroughly.
- Collaborate with engineering, technical support, and customer teams to resolve complex issues and improve equipment performance.
- Adhere to all safety procedures and maintain a safety-first mindset while working with semiconductor manufacturing equipment and facilities.
- Travel domestically and internationally (25-75%) to support customer installations and service requirements.
What We Are Looking For- Associate degree in Electronics, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
- 5+ years of field service, customer support, or semiconductor manufacturing experience involving complex capital equipment.
- Strong troubleshooting skills with complex microprocessor-controlled electro-mechanical systems.
- Ability to read and interpret electrical, electronic, and electro-mechanical schematics and drawings.
- Experience performing preventative maintenance, installations, repairs, and system diagnostics.
- Working knowledge of oscilloscopes, digital voltmeters (DVMs), and common diagnostic tools.
- Strong written and verbal English communication skills.
- Proficiency with Microsoft Office applications.
- Ability to work independently with limited supervision while thriving in a team environment.
- Customer-focused mindset with a positive, professional attitude.
What Sets You Apart- Experience supporting semiconductor capital equipment in wafer fabrication environments.
- Knowledge of vacuum systems, closed-loop gas control systems, and electro-pneumatic controls.
- Experience with RF-induced plasma technologies.
- Familiarity with robotics, motion control systems, and microprocessor-based controllers.
- Understanding of software fundamentals and equipment control systems.
- Experience handling or working around toxic and/or flammable gases and chemicals in semiconductor environments.
- Knowledge of structured problem-solving methodologies and root-cause analysis techniques.
- Proven ability to build strong customer relationships and deliver exceptional service in demanding production environments.
- Demonstrated technical expertise and the ability to serve as a senior resource for troubleshooting and issue resolution.
- Ability to mentor and support junior technicians while promoting best practices and continuous improvement.
- Strong analytical skills with the ability to diagnose and resolve complex equipment issues in high-volume manufacturing environments.
- Commitment to operational excellence, customer success, and a strong safety culture.
