Associate degree in Electronics, Electro-Mechanical Technology, or equivalent military technical training
5+ years of field service, customer support, or semiconductor manufacturing experience
Strong troubleshooting skills with microprocessor-controlled systems
Ability to read and interpret complex technical schematics
Experience with preventative maintenance and system diagnostics
Proficiency in Microsoft Office and diagnostic tools
Responsibilities
Install and qualify semiconductor capital equipment
Troubleshoot electrical, electronic, and mechanical equipment issues
Provide professional technical support to enhance customer satisfaction
Interpret technical documentation for diagnostics
Support equipment upgrades and process improvements
Accurately document service activities and findings
Collaborate with teams to resolve complex issues and improve performance
Maintain a safety-first mindset in all tasks
Benefits
Opportunity to work with cutting-edge semiconductor technology
Collaborate with global teams
Support customers across domestic and international locations
Chance to mentor and guide junior technicians
Engagement in continuous improvement practices
Full Job Description
As a Senior Field Service Technician at ASM, you will play a critical role in supporting our customers by installing, maintaining, troubleshooting, and repairing advanced semiconductor capital equipment. You will serve as a technical expert in the field, delivering exceptional customer service while ensuring equipment performance, reliability, and safety. This position offers the opportunity to work with cutting-edge semiconductor technology, collaborate with global teams, and support customers across domestic and international locations. What You Will Be Working On
Perform installation, qualification, preventative maintenance, and remedial repair activities on complex semiconductor capital equipment.
Troubleshoot and resolve electrical, electronic, mechanical, and software-related equipment issues in customer manufacturing environments.
Provide timely and professional technical support to customers while maintaining a high level of customer satisfaction.
Interpret and utilize electronic and electro-mechanical schematics, drawings, and technical documentation to diagnose equipment issues.
Support equipment upgrades, modifications, and process improvements as required.
Document service activities, maintenance actions, and technical findings accurately and thoroughly.
Collaborate with engineering, technical support, and customer teams to resolve complex issues and improve equipment performance.
Adhere to all safety procedures and maintain a safety-first mindset while working with semiconductor manufacturing equipment and facilities.
Travel domestically and internationally (25-75%) to support customer installations and service requirements.
What We Are Looking For
Associate degree in Electronics, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
5+ years of field service, customer support, or semiconductor manufacturing experience involving complex capital equipment.
Strong troubleshooting skills with complex microprocessor-controlled electro-mechanical systems.
Ability to read and interpret electrical, electronic, and electro-mechanical schematics and drawings.
Experience performing preventative maintenance, installations, repairs, and system diagnostics.
Working knowledge of oscilloscopes, digital voltmeters (DVMs), and common diagnostic tools.
Strong written and verbal English communication skills.
Proficiency with Microsoft Office applications.
Ability to work independently with limited supervision while thriving in a team environment.
Customer-focused mindset with a positive, professional attitude.
What Sets You Apart
Experience supporting semiconductor capital equipment in wafer fabrication environments.
Knowledge of vacuum systems, closed-loop gas control systems, and electro-pneumatic controls.
Experience with RF-induced plasma technologies.
Familiarity with robotics, motion control systems, and microprocessor-based controllers.
Understanding of software fundamentals and equipment control systems.
Experience handling or working around toxic and/or flammable gases and chemicals in semiconductor environments.
Knowledge of structured problem-solving methodologies and root-cause analysis techniques.
Proven ability to build strong customer relationships and deliver exceptional service in demanding production environments.
Demonstrated technical expertise and the ability to serve as a senior resource for troubleshooting and issue resolution.
Ability to mentor and support junior technicians while promoting best practices and continuous improvement.
Strong analytical skills with the ability to diagnose and resolve complex equipment issues in high-volume manufacturing environments.
Commitment to operational excellence, customer success, and a strong safety culture.
About ASM International
ASM International is a materials science company that provides solutions for the production of advanced materials. The company was founded in 1913 and is headquartered in Phoenix, Arizona. ASM International offers a range of products and services, including materials testing, analysis, and consulting. The company serves a variety of industries, including aerospace, automotive, and electronics. ASM International has operations in Europe, Asia, and North America.
