Join the team as Twilio's next Senior Engineering Manager, Voice Media. About the job We are actively recruiting for this role to fill an existing vacancy. We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology. Responsibilities In this role, you'll: - Lead a team of senior engineers developing Twilio's next-generation media processing stack - Drive technical architecture decisions for low-latency, high-throughput media systems - Collaborate with product, platform teams, and other engineering teams to define technical roadmaps - Establish engineering excellence through code quality standards, testing practices, and operational reliability - Mentor engineers and provide technical guidance on complex media processing challenges - Balance technical debt reduction with feature development while maintaining service reliability - Build and evolve systems handling real-time media processing at scale - Own service performance metrics, reliability targets, and continuous improvement initiatives - Partner with engineering leaders to align media platform capabilities with broader Voice strategy - Make key technology stack decisions that impact Twilio's media processing capabilities Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - 5+ years of engineering management experience leading teams building distributed systems - Understanding of Voice/VoIP infrastructure and media handling challenges - Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs - Deep understanding of systems design, microservice architecture, and cloud infrastructure - Experience managing complex technical tradeoffs between reliability, scalability, and feature development - Track record of successfully delivering critical infrastructure projects with significant technical complexity - Experience in improving developer velocity using AI tools - Strong knowledge of performance optimization, reliability engineering, and operational excellence - Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences - Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields Desired: - Experience with SIP, RTP/RTCP or other communications protocols - Familiarity with media codecs, transcoding, packet loss concealment, and audio processing - Background in building low-latency, globally distributed systems - Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer - Experience in building Voice AI products - Knowledge of cloud infrastructure on AWS or similar platforms - Prior experience in telecommunications or communications platforms Location This role will be remote and based in Ontario or Alberta, Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows: - CAD 194,000.00 (Developing Minimum) - CAD 242,500.00 (Mid) - Target Bonus Percentage 17,5% The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.