Senior Engineering Manager, App Excellence

App Excellence is responsible for making 1Password reliable, performant, and native across our client and browser surfaces: macOS, Windows, Linux, iOS, Android, Chrome, Firefox, Brave, Edge, and Safari. The domain spans approximately 25 individual contributors across Desktop Excellence, Mobile Excellence, and Browser Extension Excellence, with multiple Engineering Managers and technical leads. We are hiring a Senior Engineering Manager to lead this domain as a connected system. This role goes beyond managing a single team. You will set strategy across platforms, lead through other managers and senior technical leaders, and establish the operating mechanisms that help End User Experience ship with confidence. You will own the systems that connect customer health signals to engineering action, including reliability metrics, incident response, quality standards, compatibility planning, and cross-team dependency management. You will partner closely with Product, Design, Release Operations, Build and Release, CI, Security, and other organizations to balance customer outcomes, roadmap delivery, and long-term platform health. How we're using AI today Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers. This is a remote opportunity within Canada and the US. What we're looking for: 30 Significant experience leading software engineering teams, including experience managing or developing other engineering leaders. 30 Demonstrated ability to lead across multiple teams, products, or technical domains with shared dependencies. 30 Experience setting strategy, shaping an operating model, and turning ambiguous problems into clear priorities and measurable outcomes. 30 Strong judgment in balancing delivery speed, quality, reliability, customer impact, and long-term technical health. 30 A track record of building effective partnerships across Engineering, Product, Design, and other functions. 30 Experience using operational data, customer signals, and delivery metrics to guide decisions. 30 Excellent written and verbal communication, with the ability to create alignment from individual contributors through senior leadership. 30 A people-first leadership approach and a commitment to inclusive, healthy, and high-performing teams. Bonus points for: 30 Leading client application, mobile, desktop, browser, platform, or developer infrastructure teams. 30 Building operational health, observability, reliability, or quality programs. 30 Managing distributed teams and organizations through periods of growth or change. 30 Working with release engineering, CI systems, platform vendors, or compatibility programs. 30 Experience in security, identity, SaaS, or other products where trust and reliability are central to the customer experience. What you can expect: 30 Set the strategy and operating model for App Excellence across desktop, mobile, and browser extension teams. 30 Lead through Engineering Managers, Team Leads, Staff Engineers, and other senior technical leaders, creating clarity, accountability, and a strong leadership bench. 30 Establish shared practices for operational health, observability, quality, release readiness, and protection of critical customer journeys. 30 Connect signals such as Bad User Days, crashes, latency, incidents, and key-flow success to prioritization and roadmap decisions. 30 Drive cross-team planning and trade-offs across platform compatibility, release, build, CI, and other shared dependencies. 30 Build strong partnerships across Engineering, Product, Design, Security, Release Operations, and other stakeholders. 30 Represent App Excellence in organizational planning, capacity planning, and senior leadership discussions. 30 Hire, coach, and develop managers and senior technical leaders while fostering an inclusive, healthy, and high-performing environment. 30 Identify systemic risks and create simple, durable mechanisms that improve delivery and customer outcomes. What success looks like: 30 App Excellence has clear ownership, decision rights, and priorities across its teams and platforms. 30 Health and quality signals consistently move from detection to ownership to resolution. 30 Cross-team delivery is predictable, with dependencies and risks surfaced early. 30 Critical customer paths have explicit quality standards and reliable verification practices. 30 Engineering Managers and senior technical leaders have the support and autonomy to lead effectively. 30 The organization relies less on reactive coordination and individual heroics. USA-based roles only: The annual base salary for this role is between $230,000 USD and $334,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $202,000 CAD and $293,000 CAD, plus immediate participation in 1Password's generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. How we work with AI We are committed to leveraging cutting-edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged-it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process-candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.