Field Service Engineer - Senior / Principal Level (Austin, TX)At ASM, our Field Service Engineers operate at the frontline of semiconductor innovation, directly supporting customers running the most advanced technology nodes in the world.
As a Senior or Principal Field Service Engineer, you will take ownership of complex technical challenges, drive resolution at speed, and play a key role in ensuring system performance, uptime, and customer success. You'll work in high-impact environments where your expertise makes a direct difference, supporting technologies that power AI, 5G, and next-generation devices.
The Opportunity You will begin with a structured 24-month assignment in Hillsboro, OR, where you will build on your technical foundation and develop deep expertise in ASM systems, operating methodologies, and customer support practices. Working alongside experienced field and product teams, you will gain hands-on exposure to complex semiconductor manufacturing equipment and processes, including vacuum technology, plasma systems, robotics, chemical delivery, advanced sensors, and control software. This phase is designed to ensure strong technical readiness, operational discipline, and alignment before transitioning into a critical role supporting a new site.
Following this training period, you will relocate to Austin, TX to play a key role in the startup of a new fab, joining a growing Field Service Engineering team from the ground up. In this environment, you will not only provide expert-level tool support but also operate as a technical lead-driving startup readiness, leading structured problem-solving efforts, coordinating escalations, and mentoring newer engineers.
This role offers high visibility and impact from day one, requiring you to build trusted customer relationships, establish strong technical and operational standards, and help scale a new operation successfully. Your work will directly influence system performance, uptime, and overall customer success, making you an integral part of both the immediate startup effort and the long-term growth of the organization.
What You Will Be Working On - Lead installation, qualification, maintenance, and repair of ASM semiconductor equipment at customer sites
- Own and drive resolution of complex tool, system, and process issues
- Perform in-depth troubleshooting and root cause analysis, delivering data-driven corrective actions
- Manage and support customer escalations, coordinating cross-functional teams as needed
- Analyze tool performance and proactively identify opportunities for improvement
- Provide technical leadership on site, including mentoring junior engineers and technicians
- Contribute to continuous improvement, including feedback to product engineering and design teams
- Represent ASM with a strong customer-first mindset, building trust and long-term partnerships
What We Are Looking For - Strong experience in Field Service, Customer Engineering, or Product Support within semiconductor equipment or a related high-tech industry
- Proven ability to troubleshoot complex electromechanical systems and resolve issues independently
- Experience working in customer-facing environments with high expectations on uptime and performance
- Deep understanding of semiconductor manufacturing environments, wafer fabs, and/or advanced process technologies
- Ability to interpret schematics, diagnostics, and system-level data
- Strong communication skills with the ability to clearly translate complex technical issues into actionable plans
- Willingness to work on-site at customer locations in Austin, TX, train with us for 18-24 months in Hillsboro, OR and travel as required
What Sets You Apart - Track record of owning and resolving high-impact customer escalations
- Ability to work independently on highly complex problems with minimal supervision
- Experience mentoring or coaching less experienced engineers
- Strong structured problem-solving approach and data-driven mindset
- Ability to develop and present action plans to internal and external stakeholders
- Deep expertise in areas such as vacuum systems, plasma, gas delivery, or semiconductor processes
