Job SummaryActing as a neutral party, engages with HR Partners (HR Business Partners, Navigators, etc.), leaders and team members to interpret policies, employment law, legal and regulatory issues, and to evaluate concerns, conduct and document investigations. Consults and influences at multiple levels within the organization to drive a high-performance culture built upon trust and transparency. Occasionally completes research and other employee relations special projects; Supports leaders and HR Partners in advising in matters related to performance management. Serves as team member advocate as necessary to support union avoidance strategies. Approaches duties and work relationships as a trusted partner and informal leader.
Essential Functions- Conducts investigations in situations where interviews and/or more complex analysis are required that may include the engagement of other organizational partners (i.e., Risk Management, Privacy, Legal, Security etc.) or where risk is identified as such that the meticulous handling of the process is critical to mitigate organizational risk. Such cases may include Physician/Provider related issues, Drug Diversion, Harassment, HIPAA, Patient and Team Member Allegations of Assault, and other particularly sensitive cases.
- Acts as an escalation point for intermediate level cases that may need deeper analysis and/or consultation. Tracks, monitors and reports on investigations, root causes, outcomes and organizational impact.
- On occasion, designs and deploys systematic processes, education, and highly visible projects impacting employee relations to advance the alignment and organizational priorities effectively. Regularly evaluates metrics and data to develop viable and sustainable recommendations.
- Establishes and maintains effective working relationships at all levels. Provides exceptional customer service and timely follow through while anticipating customer needs; Facilitates effective communications to promote employee morale and to create an environment conducive to achieving reduced costs and increased productivity.
- Legal case management including employment litigation, administrative charges (NLRB, MDCR, EEOC), and attorney demands. Acts as a resource to employees and leaders regarding employment law and legal issues. Documents, analyzes, recommends, and tracks solutions.
- Performs investigations at the direction of legal counsel and works with legal counsel in the course of such investigation to provide guidance, recommendations and other assistance as requested by legal counsel. In such cases, the team member will report directly to legal counsel as opposed to their up-line leadership. Such work with legal counsel shall be confidential and protected from disclosure by the attorney client privilege and work protect protection.
QualificationsRequired
- Bachelor's Degree or equivalent
- 5 years of relevant experience in leadership or HR generalist/case management
Primary LocationSITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids
Department NameHR People Operations Team Member Relations - Corporate
Employment TypeFull time
ShiftDay (United States of America)
Weekly Scheduled Hours40
Hours of Work8:00 a.m. to 5:00 p.m.
Days WorkedMonday to Friday
Weekend FrequencyN/A
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. 
