Bachelor's degree in HR, Business, or related field.
7-10 years of HR experience with a strong focus on HR Business Partnering (HRBP).
Experience supporting frontline or multi-location operations preferred.
Solid understanding of employee relations and employment laws.
Strong business acumen with the ability to influence leaders.
Data-driven mindset with strong problem-solving skills.
Responsibilities
Partner with leaders in designated business areas to support HR initiatives.
Align HR strategies with key business goals, including member satisfaction and operational efficiency.
Coach managers on effective leadership and team performance.
Drive engagement initiatives for high-volume, member-facing employees.
Support onboarding and retention strategies while facilitating career development.
Act as a trusted advisor to both employees and managers.
Guide performance management processes and handle employee relations issues.
Benefits
Competitive benefits package available.
Focus on employee engagement and retention.
Emphasis on professional development opportunities.
Support for diverse and bilingual candidates.
Full Job Description
Summary of Role:
The Senior Employee Experience Business Partner serves as a strategic HR partner to Broadview business leaders, helping deliver an exceptional employee experience that supports outstanding member service. This role provides hands-on HR consultation across the employee lifecycle, with a strong focus on frontline employee support, retention, and engagement.
Essential Job Functions/Responsibilities:
Partner with leaders in assigned areas.
Align HR strategies with business priorities such as member satisfaction, growth, and operational efficiency.
Provide coaching to managers on leadership effectiveness and team performance.
Drive initiatives to improve engagement, particularly in high-volume, member-facing roles.
Support onboarding, career development, and retention strategies.
Act as a trusted advisor to employees and managers.
Provide guidance on performance management, attendance, and workplace issues.
Handle routine ER cases and partner with ER Manager on complex issues.
Ensure consistent application of policies across locations.
Facilitate performance reviews, succession planning, and leadership development discussions.
Support staffing strategies for branches and hard-to-fill roles.
Support organizational changes such as new branch openings, restructures, and digital banking initiatives.
Assist leaders to communicate and implement change effectively.
Analyze workforce data (turnover, engagement, staffing levels) to identify trends and recommend actions.
Focus on improving retention and performance in member-facing roles.
Ensure HR practices align with employment laws and Broadview policies.
Minimum Job Qualifications:
Bachelor's degree in HR, Business, or related field.
7-10 years of HR experience, with strong HRBP focus.
Experience supporting frontline or multi-location operations preferred.
Solid understanding of employee relations and employment laws.
Strong business acumen and ability to influence leaders.
Data-driven mindset and problem-solving skills.
Compensation: $77,376-$96,720, plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
