Position Summary:The Senior Service Manager manages the CECM service department team and handles customer service interactions and reports. The Service Manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers. Maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.
Primary Responsibilities will include, but are not limited to the following:- Coordinate all field labor for service department operations
- Oversee and manage other Service Managers
- Participate in and provide input to branch manager for yearly budget activities
- Monitor and manage the profit & loss on all service projects and service work
- Assist with and intervene when necessary to ensure timely collections of accounts receivable
- Monitor and review equipment use and needs for the service department, focusing on maximum service capability for the lowest operational cost
- Assess and pursue opportunities for high margin, low risk negotiated work, using all resources available inside and outside the company
- Identify, recruit, and develop proper personnel into the service department, including mentoring, motivating and supervising team members
- Delegate proper tasks with all information required to ensure success
- Participate in professional and trade organizations for personal development and to further the goals of CECM and the CECM service department including participation in community involvement activities
- Emphasize customer service to all our clients and prioritize customer retention
- Identify priority client base while continuing to identify and market to new clients to facilitate growth
- Develop and maintain systematic meetings with service personnel to provide information and gain input
- Play a prominent role in the COS Leadership Team
- Develop, foster and maintain professional relationships with owners, general contractors, subcontractors and suppliers
- Complete performance evaluations of CECM Service Department office staff and field personnel
- Exemplify, promote and foster our purpose of Committed to Excellence through our Core Values of Customers, Employees, Character and Mastery
- All other duties as assigned and required
Required Qualifications:- Self-motivated and accountable with strong organizational skills and decision-making ability
- Detail-oriented with drive to accomplish set goals
- Superior communication skills written and verbal
- Ability to work on a team and build working relationships within all levels of the organization
- Strong computer skills
- Must exhibit an energetic and positive attitude
Education and Experience:- Associate or Bachelor's degree preferred. Construction Management or Engineering preferred
- 7-10 years of construction project management experience preferred
- Will consider equivalent experience on case by case basis
