Our New TeammateYou will design, maintain, implement, and troubleshoot our clients' networks. You will work in a collaborative environment to provide cutting-edge solutions and customer service.
You can expect to spend your time accomplishing the following:
- 85% of time on Objective 1: Managing External Customer Network Infrastructure Life Cycle
- 10% of time on Objective 2: Prioritization, planning, and scheduling
- 5% of time on Objective 3: Professional growth and development
Job Responsibilities - What to Expect- Lead planning and field installation efforts for network initiatives and triage/delegate tasks to supporting engineers
- Support day-to-day operational needs for customer infrastructure, including network infrastructure and on-site requirements
- Facilitate technical support case escalation and resolution
- Customer documentation updates and management
- Scope work and create change requests for non-standard work
- Implement projects as requested by the customer
- Provide on-site support where needed
- Serve as senior field resource for on-site troubleshooting, installations, and technical deployments
- Seek to identify new opportunities to enhance customer infrastructure in ways that demonstrate true value to the customer's needs
- Perform on-call rotation support for assigned customers
- Proactively seek to identify, address, and resolve issues that can result in operational impact or failure
- Support day-to-day configuration management
- Coordinate logistics for equipment deployment, inventory management, and field resource scheduling
- Attend the regularly scheduled team meeting to ensure that work is laid out and set up for proper execution
- Work with Project Managers to ensure that deadlines and customer expectations are being met
Your Knowledge & Expertise- A Bachelor's degree in Computer Science or an engineering-related field or equivalent work experience
- CCNP/JNCIP or Equivalent required
- Ciena Optical, Routing & Switching preferred
- 5-10 years' experience in Information Technology
- Experience with leading the design and delivery of network projects.
- Experience with network monitoring and diagnostic tools.
- Experience with the creation and maintenance of documentation such as operating procedures and network diagrams.
- Strong technical troubleshooting skills.
- Strong written and verbal communication skills.
- Strong time, priority, and task management skills.
- Experience working within ITIL framework
- Project management/technical leadership
**Work Environment: This position is a Hybrid role with on-site requirements. Candidates must be in Maryland to fulfill these requirements.**
Benefits Included:- Medical Insurance
- Vision Insurance
- Dental Insurance
- FSA Plan
- Paid Time Off
- 401K Retirement Savings Plan
- Training & Tuition Assistance
- Disability & Life Insurance
