Established history of recruiting and retaining talent
Technical experience with POS and office software (Outlook, Excel, Word)
Responsibilities
Drive multi-store sales performance to meet goals
Develop actionable plans to improve store performance
Analyze business trends and devise effective strategies
Celebrate and recognize individual and store successes
Maintain communication with the Regional Director on performance
Build customer loyalty through local outreach
Solve merchandise and customer service issues professionally
Benefits
Bonus eligibility and flexible hybrid work options
401(k) plan with discretionary match and tuition reimbursement
Comprehensive medical, dental, vision, and paid time off
Office amenities including café, fitness center, and free parking
Generous discount for associates and group discounts on insurance
Access to a discount marketplace for various products and services
Participation in associate resource groups
Full Job Description
Overview
Leads a large district/territory to maximize each store's potential, achieving sales productivity goals and profitability. Hires, coaches, and develops area and store management talent through inspiring and encouraging leadership. Ensures area and store management coaches, develops, and inspires associates as selling and style advisers. Ensures stores achieve excellent visual merchandising and operational standards. Acts as a liaison to the corporate office to develop and implement programs and initiatives for the stores. Coaches and mentors District Managers to support the Regional Directors as needed.
Responsibilities
Sales Generation and Performance
Drives multi-store sales performance and ensures stores within the district achieve sales and productivity goals.
Maintains awareness of all store goals and results, and develops strategic, actionable plans with area and store management to improve store performance and maximize opportunities. Ensures area and store management are using current tools to consistently and effectively coach and communicate goals and priorities to all associates.
Forecasts and analyzes business trends and make effective action plans to drive results and hold teams accountable, while managing expenses.
Identifies and celebrates store, area and individual successes.
Maintains communication with Regional Director regarding store performance and opportunities.
Builds customer loyalty by leading area and store management to identify and leverage local customer outreach opportunities and company programs to acquire new customers and increase frequency of customer visits.
Works with area and store management to resolve merchandise and customer service issues timely and effectively, ensuring positive customer experiences and continued customer loyalty.
Accesses market, shares information and surfaces opportunities within markets.
Talent Development
Identifies and continually recruits management talent to support J. Jill culture, goals and objectives, maintaining bench strength to ensure all positions are filled in a timely manner.
Creates a high performing, talented team that is focused on achieving individual and company goals. Coaches and develops management and associate skills through positive and inspiring feedback and challenging assignments.
Conducts ongoing training and development of area and store management on selling culture and techniques, policies and procedures, and operational and visual merchandising standards.
Evaluates and coaches to performance by providing timely, actionable and specific feedback to ensure achievement of goals, consistency in brand standards and a positive customer experience.
Resolves associate relations issues timely and professionally, in accordance with company policy.
Coach and Develop Store Managers
Ensures all area and store management teams create a positive, energetic and inspiring store atmosphere of both teamwork and individual associate contribution.
Develops management and associates to model J. Jill selling culture by reinforcing selling and learning tools, determining unique customer needs and delighting all customers with their experience at J. Jill. Directs and coaches area and store management to ensure a consistent environment of greeting every customer promptly and genuinely, re-engaging on the selling floor, and wardrobing customers by providing guiding, helpful service.
Directs area and store management to ensure an effective leader is scheduled and functioning in the role of sales floor leader on the sales floor at all times.
Challenges area and store teams to learn and grow and try new skills and selling approaches.
Ensures all management and associates project J. Jill brand and a style adviser image.
Visual Merchandising
Directs area and store management to effectively plan, schedule, and execute floor sets and ongoing re-merchandising of stores.
Partners with Regional Visual Manager to develop visual merchandising skills of store teams.
Holds management accountable for ensuring excellent visual standards are consistently maintained, including continual replenishment of the sales floor, and appropriate fixture and product placement.
Operational Excellence
Coaches and directs area and store management to create optimal weekly work schedules to drive sales and support customer selling and service. Approves schedules weekly to ensure top talent is scheduled during peak traffic periods while meeting payroll expense goals.
Ensures area and store management to consistently utilize current reporting and tools to plan effective strategies for sales floor coverage and management of tasks.
Directs and coaches area and store management to achieve excellence in all operational standards and functions including: knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization.
Leads and resolves loss prevention investigations with LPI representative and make decisions on appropriate actions in alignment with company guidelines. Consult with Store Operations and Human Resources as warranted. Protects company assets and reduce merchandise shrink by managing internal, external and administrative inventory processes according to company procedures.
Ensures compliance to company policies and procedures and federal, state, and local employment laws to ensure a safe environment and protect company assets.
Benefits, Tailored for You.
Bonus eligible and flexible hybrid work arrangements.
401(k) retirement plan with discretionary match and tuition reimbursement.
Medical, dental, vision, company paid LTD/STD, and generous amount of paid time off.
Office includes amenities such as a café, fitness center, free parking and Red Line shuttle.
Generous associate discount; group discounts on auto, pet and homeowner insurance.
Discount Marketplace for travel, consumer products, food, auto buying, etc.
Associate resource groups.
Qualifications
10+ years of women's specialty retail management experience.
5+ years in a district manager/multi-store position preferred.
Bachelor's degree preferred.
Proven experience in Human Resources and Associate Relations.
Established history in recruiting and retaining a talented management and sales team.
Point of Sale and office software technical experience (Microsoft Outlook, Excel and Word).
About The J Jill Group, Inc
The J. Jill Group, Inc. is a specialty retailer of women's apparel, accessories and footwear. The company operates retail stores and an e-commerce website. The company's merchandise mix includes knit and woven tops, bottoms, and dresses, as well as sweaters and outerwear. The company's accessories include scarves, jewelry, and hosiery. The company's footwear offerings include sandals, boots, and sneakers. The company targets affluent women aged 40 and over who are active, engaged, and have a casual lifestyle. The company was founded in 1959 and is headquartered in Quincy, Massachusetts.
