Senior Director, Service Engagement Management

WHY THIS ROLE IS IMPORTANT TO US

The Service Engagement team is the critical bridge between Sales and delivery execution within SimCorp's Americas Consulting organization. The team owns the end-to-end bid process for complex, high-value Professional Services opportunities — ensuring proposals are commercially sound, delivery-realistic, and set both our clients and our teams up for success.

As Senior Director, you will lead this team while personally driving our most strategic and complex opportunities. This role reports directly to the VP, Consulting and sits within the Americas Professional Services leadership team, which is structured around four pillars: Business Consulting, Project Management, Delivery Management, and Service Engagement Management.

As SimCorp continues to expand its services catalogue and market reach, the demands on the Service Engagement function are growing — more complex opportunities, faster turnaround, and a constant need for rigorous risk and commercial discipline. The mission of this role is to ensure the region can handle multiple complex opportunities simultaneously, with the right processes, tools, and governance in place to win.

WHAT YOU WILL BE RESPONSIBLE FOR

Team Leadership

• Lead, coach, and develop a team of Senior Principal Service Engagement Managers, building capability and fostering a high-performance culture

• Set clear priorities and manage team capacity across the pipeline, holding a high bar for quality, consistency, and commercial discipline

• Represent the Service Engagement function as a senior voice within the broader Americas Consulting leadership team

Bid Leadership & Service Engagement

• Act as the primary interface between Sales, Value Advisory, and Commercial Excellence for assigned service opportunities — ensuring Services input is timely, aligned, and credible

• Personally own or oversee the end-to-end bid process for strategic and high-complexity opportunities, from initial scoping through to contract closure

• Shape scope, commercial structures, staffing assumptions, and risk positioning for large and transformational engagements

• Produce accurate, high-quality estimates for complex projects covering scope, resources, timelines, costs, and risk — across both T&M and Fixed Fee models

• Drive governance and commercial approval processes in line with SimCorp's bid management framework, partnering with Commercial Excellence and Legal

• Support contract negotiations and closure activities as the senior Services representative

• Ensure disciplined, high-quality handovers from opportunity closure to delivery teams (Project Manager and/or Service Delivery Manager), with clarity on scope, assumptions, and risks

Operational Excellence

• Ensure accuracy in pipeline forecasting, order intake, and capacity planning in relevant systems (Salesforce, Zimit)

• Drive continuous improvement in estimation quality, process efficiency, and tooling — contributing to enhancements that increase speed, accuracy, and risk control across the broader bid management practice

• Provide executive-level reporting on pipeline status, risks, and proposal outcomes for senior stakeholders

Stakeholder Engagement

• Build trusted relationships with senior client stakeholders during the pre-contract phase, building confidence in SimCorp's delivery approach and methodology

• Operate effectively across multiple organizational layers — from Sales and Legal teams through to C-suite client conversations

• Foster strong cross-functional collaboration across Services, Commercial Excellence, Value Advisory, and regional leadership to drive shared outcomes

WHAT WE VALUE

• 12+ years of experience in Professional Services, bid/engagement management, or commercial delivery — ideally within enterprise software, FinTech, or financial services

• Proven track record of leading and developing high-performing teams of senior professionals

• Deep commercial acumen — pricing, margin management, deal structuring, and contract negotiation across T&M and Fixed Fee models

• Outstanding stakeholder management skills with the ability to influence and align across Sales, Legal, Finance, and Delivery functions at the executive level

• Strong estimation capability for complex, multi-workstream engagements with a disciplined approach to scope, risk, and assumptions

• Experience working across the full sales cycle — from early opportunity shaping through to contract execution

• Excellent communication and presentation skills — structured, credible, and executive-ready

• Background in investment management, asset management technology, or financial services strongly preferred

• Familiarity with SimCorp Dimension / SimCorp One is a significant advantage

• Empathy, intellectual curiosity, and the flexibility to travel across the region as required

BENEFITS

Attractive salary and bonus scheme are essential for any work agreement. However, at SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid model - working from SimCorp's office two days a week. And opportunities for professional development: there is never only one route - we offer a personal approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp.

NEXT STEPS

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway.

SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

For New York City only: The salary range for this position is $201,520 - $302,280 USD. Additionally, employees are eligible for an annual discretionary bonus, and benefits including health care, leave, and retirement plans. Your total compensation may vary based on role, location, department and individual performance.