Site: Mass General Brigham Home Care, Inc.
Job SummaryMass General Brigham Healthcare at Home is seeking a Senior Director, Referral Services & Business Development to lead referral operations and drive strategic growth across the home-based care continuum. This leader will oversee the Referral Services Center and support enterprise priorities across home health and Healthcare at Home as services expand.
This is a highly visible leadership role responsible for driving operational excellence, leading transformation, and enabling scalable growth in home-based care delivery.
This is a hybrid leadership role with expected regular presence across the Healthcare at Home service territory and the corporate headquarters at Assembly Row in Somerville, MA. Significant travel is anticipated to support provider relationship development, on-site meetings, hospital and partner engagement, and market growth activities.
Key Responsibilities
• Lead and manage the division's referral operations to ensure efficient and effective patient flow.
• Develop and implement business development strategies to expand referral networks and enhance hospital partnerships.
• Collaborate with clinical, administrative, and marketing teams to ensure referral processes align with patient care objectives.
• Monitor and analyze referral data to identify opportunities for process improvements and growth.
• Establish relationships with external stakeholders, including physicians, healthcare providers, and business partners, to drive referral growth.
• Oversee the development of marketing initiatives to promote hospital services and expand market reach.
• Ensure compliance with healthcare regulations, hospital policies, and industry standards in referral and business development activities.
• Provide leadership and mentorship to teams, fostering professional growth and enhancing overall performance.
• Prepare and present reports to senior leadership on referral trends, operational efficiency, and business development outcomes.
QualificationsEducation- Bachelor's degree in Healthcare Administration, Business, Nursing, or related field required.
- Master's degree preferred
Experience- 8+ years of experience in healthcare operations, referral management, business development, or related field (required)
- 5+ years of senior leadership experience managing teams and cross-functional initiatives (required)
- Experience in home health, hospice, home infusion, or post-acute care preferred
- Demonstrated success leading organizational redesign, operational transformation, or enterprise change initiatives strongly preferred
Leadership Competencies- Strong data analytics and strategic thinking skills, with ability to translate insights into enterprise action
- Executive-level communication and presentation skills, with ability to influence senior leadership and system partners
- Strong written communication skills, with ability to synthesize complex information into clear, actionable narratives
- Proven success leading large-scale change management and organizational transformation
- Ability to design and implement scalable operating models and workflow redesign
- Strong executive presence with ability to influence across clinical, operational, and external stakeholders
- Demonstrated ability to build and grow referral networks in complex healthcare environments
Additional Job Details (if applicable)At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.
Offerings include:
- Medical, dental, and vision insurance
- A robust retirement savings program
- Generous paid time off
- Tuition assistance and professional development support
- And other perks!
Remote TypeHybrid
Work Location399 Revolution Drive
Scheduled Weekly Hours40
Employee TypeRegular
Work ShiftDay (United States of America)
Pay Range$161,657.60 - $235,154.40/Annual
Grade10
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
