POSITION DESCRIPTION:
Senior Director, Program Strategy
TITLE:Senior Director of Program Strategy
DEPARTMENT:Administration
SUPERVISOR:VP of Operations
STATUS:Full Time, Exempt
POSITION SUMMARY:
We are looking for a dynamic professional for the critical role of Senior Director of Program Strategy. In addition to the responsibilities below, the incumbent will provide leadership in the design, development, and operation of all programs at the Boys & Girls Clubs of Greater Augusta, with the primary concern for program strategy, implementation, quality, and outcomes, and for the development of program staff. Supervises Club, Site, and Athletic Directors, facilitates weekly club director meetings, and advises and assists Club Directors with volunteers, facility management, personnel issues, budget development, and program measurement and analysis. Responsible for maintaining membership policies and procedures and the membership database through My Club Hub.
KEY ROLES & ESSENTIAL JOB RESPONSIBILITIES
LEADERSHIP
- Create, plan, and oversee the administration of club-wide programs and activities that support BGCGA youth development strategy, and establish objectives consistent with organizational goals and mission.
- Provide leadership and direction to Club Directors and Site Directors in the management of their designated program areas.
- Provide accountability for success with staff, and maintain a supportive, energetic, and effective team of middle managers and program support staff.
- Ensure an environment that facilitates achievement of Youth Development Outcomes, reporting and implementation of outcome-driven youth development programs, with overall responsibility for data collection and analysis.
- Demonstrate leadership to assure conduct, safety, and development of members.
- Implement and execute program compliance on grant-funded programs, and identify new programs and activities made possible by funding opportunities through coordination with senior leadership and program staff.
- Lead and steward best practices related to Club Safety; establish club-wide program goals and settings that ensure the health and safety of members.
- Ensure all assigned Clubs are clean, safe, well ventilated, well lit, and have equipment maintained in good working condition, with appropriate plans and processes in place to safely deliver quality programs; ensure program staff understand and effectively communicate program standards.
OPERATIONS
- Design, develop, and oversee program implementation at all assigned Clubs. Monitor and evaluate academic and enrichment services on site in all core program areas: Health & Life Skills; Character & Leadership; Sports, Fitness & Recreation; The Arts; Workforce Readiness; and Academic Success.
- Oversee Club-wide program design, curriculum, and delivery using a quarterly rotation, and maintain consistent and coordinated programs at all sites. Ensure program initiatives continually advance the impact on Club youth.
- Assist Club Directors to effectively hire, train, supervise, and evaluate all program staff. Provide direct service in the absence of the Club Director or Program Director, or when there is a shortage of Youth Development Professionals.
- Coordinate program evaluations and the continuous quality management process with Club and Site Directors, and make programmatic adjustments based upon feedback and data collected and analyzed during periodic reviews.
- Work with Club staff on strategies to recruit and retain members. Lead and steward the online registration process, ensure assigned Clubs meet all registration and attendance goals, and ensure all Boys & Girls Clubs of America membership guidelines are followed.
- Ensure all reporting requirements are met by the deadline for each Club location. Report findings and established Senior Leadership Team benchmarks to the VP of Operations on a continual basis, and manage appropriate sections of the Club's annual report and NYOI surveys submitted to Boys & Girls Clubs of America.
STRATEGIC PLANNING
- Manage and facilitate the process of establishing outcomes and evaluating and assessing Club programs on a continual basis, ensuring programs and activities respond to member needs and address their gender and cultural diversity. Use the Evaluation Assessment annually to evaluate Clubs and to set and monitor goals.
- Using the BGCA Formula for Impact model, help formulate the annual program plan with tangible, measured goals consistent with Club-defined program goals and objectives, and adapt Club programs to meet community needs on a continual basis.
- Contribute to organization-wide strategic planning as a member of the leadership team, and directly lead implementation with clarity of goals, roles/responsibilities, and processes to ensure effective, accountable working relationships that achieve results.
- Develop workable implementation plans; communicate changes effectively; build commitment and overcome resistance; prepare and support those affected by change; delegate responsibilities to appropriate staff members; and monitor transitions and evaluate results.
- Identify and resolve problems in a timely manner by gathering and analyzing information, developing alternative solutions, and working with Club staff to solve problems.
RESOURCE MANAGEMENT & ADMINISTRATION
- Participate in the development, implementation, and monitoring of BGCGA's annual budget. Monitor Club-level budgets to ensure spending is reasonable, necessary, and in line with budget and grant objectives, and oversee supply expenditures and budgetary compliance according to grant requirements.
- Ensure Club program compliance documents and reports are submitted timely to the Finance and Support Services departments at the Support Center, including entries for timely reimbursement of grant funds.
- Recruit, select, and manage assigned staff and volunteers, ensuring productive and effective performance. Provide ongoing feedback and regular appraisal, and identify and support professional development opportunities.
- Oversee proper record keeping and reporting, including activities and events conducted, breakdowns of daily participation figures, notable achievements, and any problems or issues.
- Develop and manage partnerships and maintain positive, collaborative working relationships with schools, other youth service organizations, and city, state, and federal funders to achieve goals.
MARKETING AND PUBLIC RELATIONS
- Represent the organization and interpret its objectives, standards, and programs. Maintain excellent relations with all Club partners.
- Increase awareness of Club programs in the community to build partnerships with school principals and teachers, committees, associations, and local businesses, and establish new relationships to help ensure program quality.
- Market Club programs to all potential members and their parents through recruiting events, and assist with and oversee marketing materials and newsletters.
- Lead the crisis communication plan to parents and families with direction from the CEO and/or VP of Operations.
- Support customer service by responding promptly to Club and Club member needs and soliciting feedback to improve Club services.
- Develop and share program metrics and positive results with Resource Development staff to increase awareness of BGCGA programs and impact.
ADDITIONAL RESPONSIBILITIES:
- Oversee special programs and/or events and/or participate in other BGCGA activities as needed.
- Consult with parents concerning member and Club issues.
- Perform other related duties and responsibilities as required or as assigned.
RELATIONSHIPS
- Internal: Maintains close, daily contact with the VP of Operations and other members of executive leadership, and regular contact with Club Directors, Site Directors, and Athletic Director.
- External: Maintains contact with external community groups, schools, program partners, members' parents, funders, and organizations.
EDUCATIONAL QUALIFICATIONS AND SKILLS
- Bachelor's degree from an accredited college or university in a related field of study required; master's degree preferred.
Experience
- Three or more years' related work experience in youth development and/or college access programs preferred, including supervisory experience where operations consist of multiple locations.
- Previous experience with Boys & Girls Clubs strongly desired.
Skills
- Demonstrated ability to organize, direct, and coordinate operations, including personnel supervision and budget oversight.
- Ability to manage multiple tasks, projects, and programs and to develop solutions to problems with limited supervision.
- Leadership skills, including negotiation, problem-solving, and decision-making.
- Knowledge of the mission, objectives, policies, programs, procedures, principles, and practices of non-profit organizations and youth development services.
- Excellent human relations skills and ability to motivate staff and teens at multiple locations.
- Ability to effectively train staff on quality program delivery principles and practices, best practices in afterschool programs, and organization-adopted policies and procedures.
- Strong verbal, written, and presentation communication skills.
- Ability to establish and maintain effective working relationships with Club staff, program partners, volunteers, community groups, and other related agencies.
- Advanced understanding of basic office applications including MS Office (Word, Excel, PowerPoint, and Outlook).
ENVIRONMENT & WORKING CONDITIONS
Work is performed in our Support Center-Administrative offices. Travel between BGCGA Branches, schools and community sites is required.
DISCLAIMER
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. You may be asked to perform other related duties and responsibilities as needed.
