The Opportunity: The Partnership Success Senior Director oversees day-to-day client operations and leads the planning, development, and implementation of policies, objectives, and initiatives for acute and/or physician revenue cycle activities. This role defines strategic direction, drives operational performance, and ensures quality improvement across multiple facilities or high-value accounts. The Director II builds and maintains relationships with clients, influences change, and ensures alignment with organizational goals. Define and establish strategic direction, priorities, accountabilities, and ongoing quality improvement for onsite revenue cycle operations in conjunction with centralized leadership. Conducts client analyses and provides recommendations, requiring strategic, innovative thinking and complex cross-functional operations experience. Creates and maintains strategic integration plans with clearly defined objectives, outcomes, and timelines. Oversees client operations, including tracking and presenting key performance indicators and service level agreements, and direct successful completion of projects. Monitors and drives cash flow, unbilled management, and denials reduction, ensuring achievement of client goals and SLA requirements. Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results. Facilitates monthly client meetings to review performance, strategic initiatives, partnership opportunities, and escalated support needs, providing standard reports to client leadership.
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
