Senior Director of Youth Programs & Retention I Corporate

Description

GENERAL FUNCTION:

The Senior Director of Youth Programs & Retention will have the responsibility of developing and implementing strategies for increasing program participation and retention through quality programing, and engagement using our Culture of Excellence model. Critical pieces for success will be modeling culture of excellence behavior directly with staff in the branch setting, developing and leading continuous improvements/training for staff, galvanizing program directors/coordinators to reach goals, and working with the Metro office to run reports, develop system supports, and overseeing the seasonal registration process. This is a great opportunity for someone with high energy and passion for serving youth and families to make a broad impact on both staff and community members through the YMCA.

It is anticipated an average work week will consist of 50 hours to complete duties.

MINIMUM ENTRY REQUIREMENTS

Education/Experience Requirements:

1. Bachelor's degree
2. A minimum of 7 years of senior-level management experience required
3. A minimum of 7 years leading groups and teams to success

Physical/Mental Requirements:

1. Must be able to routinely perform the following physical activities; climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for extended periods of time, walk, lift and/or move up to 25 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks
2. Must have ability to lead and delegate to others and communicate effectively; both orally and in writing
3. Must possess problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing environment
4. Must be detail oriented and exhibit a high degree of accuracy and alertness
5. Must demonstrate initiative in absence of supervision
6. Must be able to relate to and work with diverse groups of people in a friendly and consistent manner
7. Must work collaboratively as a team member as well as independently and lead by assigned goals, duties and deadlines
8. Must possess ability to exercise high levels of discretion and confidentiality
9. Must present a neat and professional appearance at all times

Job Requirements:

1. Commitment to the YMCA mission, vision and values
2. Must attend New Employee Orientation within 30 days of hire
3. Complete required trainings in accordance with Conditions of Employment
4. Understand how to and be able to secure resources and support
5. Understand and abide-by all policies and procedures as set forth by the association
6. Work a schedule that reflects the needs of the position which includes evenings and weekends - when programs are running

JOB RESPONSIBILITIES

1. Assist in the facilitation of multiple Program Cabinets to ensure collaboration and consistency across branches and bring innovation and improve the overall program experience.
2. Assist in the development and implementation of strategies and processes to produce high-quality programming, including curriculum, audits, and in-services to meet desired goals.
3. Collaborate with Marketing to develop and implement a comprehensive program recruitment strategy that aligns with the organization's overall marketing goals and objectives.
4. Manage the registration process for programs: grid sheets, Sports registration forms, reports and audits.
5. Manage satisfaction survey process for all programs, including the creation and maintenance of distribution lists to improve the quality and efficiency of the survey process and drive actionable insights.
6. Benchmark results across branches and programs to identify areas for improvement and drive organizational excellence.
7. Conduct site visits and audits at branches to ensure programs are performing at a standard of excellence and identify areas for improvement.
8. Provide support and implementation of all annual in-service events.
9. Conduct annual competitive analysis to identify competitors and research marketing strategies to keep the Y programs relevant and growing.
10. Develop (if needed), maintain/update and confirm implementation of all program department operational manuals.
11. Assist in the development and implementation of new program opportunities that align with the organization's mission and vision, meet the needs of the community, and drive sustainable growth.

EFFECT ON END RESULT: Support services and direction are provided that ensure the achievement of program participation and revenue goals for the association with high levels of satisfaction and retention.