Description
The Role
The Senior Director of Operations & Transformation is responsible for driving operational excellence, strategic initiatives, and enterprise-wide transformation efforts across the organization. This leader will partner with executive stakeholders to improve business performance, optimize processes, and implement scalable solutions that support growth, efficiency, and customer experience.
Reporting to the Chief Operating Officer, the role will lead cross-functional projects that enhance organizational effectiveness and drive measurable business impact.
What You'll Do
• Lead high-impact transformation and continuous improvement initiatives across the business.
• Identify opportunities to improve operational efficiency, productivity, and scalability.
• Partner with leaders across Operations, Supply Chain, Transportation, Manufacturing, Technology, and other functions to drive performance improvements.
• Establish and track KPIs, leveraging data and analytics to support decision-making and business outcomes.
• Develop and implement standardized processes, governance, and best practices.
• Lead complex cross-functional projects from strategy through execution.
• Drive change management efforts to ensure successful adoption of new processes and initiatives.
• Serve as a trusted advisor to executive leadership on operational strategy, performance, risks, and opportunities.
What You'll Bring
• 10+ years of leadership experience in operations, transformation, continuous improvement, consulting, or a related field.
• Proven success leading large-scale operational and business transformation initiatives.
• Strong people leadership skills with experience building, developing, and motivating high-performing teams.
• Strong project management, change management, and stakeholder leadership skills.
• Experience driving process improvement and operational excellence in a fast-paced environment.
• Strong analytical and problem-solving capabilities with a data-driven approach.
• Bachelor's degree required; MBA or advanced degree preferred.
Salary
$170,000-$200,000
Total Rewards & Benefits
• Competitive compensation and comprehensive benefits
• PTO, Safe & Sick Time, and Paid Holidays
• Medical, Vision, Dental, and Voluntary Disability coverage
• 401(k) with employer match and Life Insurance
• State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market
• Onsite FREE parking
• FREE employee shuttle bus service from nearby Subway station
• Training, leadership development, and tuition discount at local colleges
• 20% employee discount on FreshDirect online orders and Brooklyn wine store
• Minimum 50% employee discount at our onsite employee market
• Mobile phone discounts through partnerships with T-Mobile and Verizon
• Gym membership discounts through NYSC
Our CultureWe embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.
The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.
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