Position Overview:The Senior Director, IT Fulfillment Systems leads the strategy, delivery, operational performance, and continuous improvement of technology solutions that enable DigiKey's fulfillment operations. This role is accountable for the warehouse management, fulfillment, transportation, automation, carrier integration, and inventory technology portfolio supporting distribution operations in Thief River Falls and Fargo.
The Senior Director partners closely with Fulfillment, Supply Chain, Engineering, and IT leaders to ensure technology investments improve operational efficiency, system reliability, throughput, inventory accuracy, and customer experience. This role provides leadership for the teams responsible for the implementation, support, enhancement, integration, and modernization of DigiKey's fulfillment technology ecosystem, including warehouse management systems, transportation technologies, automation platforms, and related business applications. This role translates strategic direction into execution while ensuring fulfillment technology capabilities effectively support current operations and future business growth.
This is considered a hybrid role, which requires regular onsite attendance in accordance with DigiKey’s remote and hybrid work policy. Additional onsite time may be required based on business needs.
Responsibilities:- Lead the Fulfillment Systems technology portfolio supporting warehouse management, distribution, transportation, carrier connectivity, inventory management, and fulfillment execution capabilities.
- Define and execute technology roadmaps for warehouse and fulfillment systems aligned with business objectives and operational priorities.
- Provide leadership for warehouse management systems (WMS), transportation and carrier platforms, automation technologies, fulfillment applications, and related integrations.
- Partner with Fulfillment and Supply Chain leaders to translate operational requirements into scalable technology solutions that improve productivity, accuracy, throughput, and service levels.
- Lead the planning and delivery of system implementations, upgrades, enhancements, integrations, and modernization initiatives supporting fulfillment operations.
- Ensure the reliability, performance, availability, and scalability of mission-critical fulfillment systems supporting DigiKey's distribution operations.
- Establish governance and operational processes for change management, release management, production support, incident management, and continuous improvement activities.
- Drive automation and process improvement initiatives through collaboration with Fulfillment Operations, Engineering, and Technology teams.
- Oversee integrations among fulfillment systems, ERP platforms, automation solutions, carrier systems, inventory platforms, and enterprise applications to enable efficient end-to-end operations.
- Lead, develop, and mentor managers, business analysts, systems analysts, engineers, and technology professionals supporting fulfillment systems.
- Build organizational capability through succession planning, talent development, coaching, and leadership development.
- Manage relationships with software vendors, implementation partners, and service providers to ensure successful delivery and support outcomes.
- Develop and manage operating budgets, project investments, resource plans, and technology spending within the fulfillment systems portfolio.
- Monitor and report on key technology and operational performance metrics, project status, risks, and investment outcomes.
- Serve as an escalation point for critical fulfillment system issues and lead resolution efforts to minimize business disruption.
- Foster a culture of accountability, innovation, collaboration, customer focus, and continuous improvement.
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Leadership Expectations
- Translates strategic direction into practical execution and measurable business outcomes.
- Builds trusted partnerships with Fulfillment, Supply Chain, Engineering, and IT leaders.
- Creates clarity, accountability, and alignment across teams and initiatives.
- Develops high-performing teams and future technology leaders.
- Uses data and business insights to guide priorities and investment decisions.
- Champions innovation, operational excellence, and continuous improvement.
- Balances technology strategy with day-to-day operational execution.
Required Knowledge, Skills and Experience
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business, Supply Chain, or a related field.
- 10+ years of progressive IT leadership experience with increasing responsibility for business-critical applications and technology teams.
- 5+ years leading warehouse, fulfillment, supply chain, transportation, or distribution technology functions.
- Demonstrated experience supporting warehouse management systems and fulfillment technology ecosystems.
- Strong understanding of warehouse management systems, transportation systems, inventory management systems, carrier integrations, enterprise applications, and system integrations.
- Experience leading technology teams responsible for application delivery, support, modernization, and operational excellence.
- Proven ability to manage large-scale technology projects and cross-functional initiatives.
- Strong financial, analytical, and business acumen.
- Excellent leadership, communication, stakeholder management, and problem-solving skills.
- Experience developing organizational capabilities and leading through change.
Preferred Qualifications
- Master's degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field.
- Experience supporting Manhattan WMS or a similar warehouse management platform.
- Experience with warehouse automation, robotics, material handling systems, and fulfillment technologies.
- Experience leading digital transformation and modernization initiatives.
- Knowledge of Lean, Six Sigma, Agile, or product-based delivery methodologies.
- Experience within high-volume distribution, fulfillment, manufacturing, or supply chain environments.
Physical Requirements:- Work is primarily performed at a desk and/or in an office environment for three-quarters of the day and up.
- The office noise level in the work environment is typically moderate.
- Generally spends the workday sitting at a workstation and operating computer devices, including a keyboard, mouse, and screen.
- Generally spends the workday performing repetitive motions that involve or affect the hands, head, and other parts of the body.
Compensation:The base pay range for this position is:
$220,000
to
$280,000
Many factors influence the determination of base pay within a range, including the candidate’s work experience in related roles; the candidate’s knowledge, skills, capabilities, and performance; the relative pay of other DigiKey employees in similar roles; and the budget available for the position.
