Applied Materials, Inc

Senior Director, Head of Service Business Unit

Applied Materials, Inc • $216K — $297K *
Santa Clara, CA 95051In-Person
Technical Services
11 - 15 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Science, Business, or a related field; Master's/PhD preferred.
  • 15+ years of experience in engineering, product management, business strategy, or leadership roles.
  • Experience in leading complex, matrixed teams.
  • Balance of technical expertise with commercial judgment.
  • Ability to develop and execute strategies in complex environments.
  • Strong communication skills with experience engaging senior leaders and partners.

Responsibilities

  • Lead senior management teams to align with business objectives for CVD/DDP products.
  • Identify delivery gaps and develop actions to achieve business goals.
  • Articulate cross-functional plans promoting BU priorities and customer engagement.
  • Ensure effective organizational decisions for scalable operations in SBU.
  • Shape long-term strategic planning processes, focusing on critical issues.

Benefits

  • Full-time position with travel expectations of 20%.
  • Eligible for relocation assistance.
  • Participation in a comprehensive benefits package.
  • Opportunity for stock awards and bonuses based on performance.
Full Job Description
Job Summary

Service Business Unit (SBU) Head is accountable for defining and executing the service product strategy, owning the service roadmap, and delivering profitable revenue growth across the installed base. This leader sets the vision for service differentiation, aligns cross-functional teams, and builds scalable service products and capabilities to improve customer outcomes. This highly complex role acts as an interface between Go-to-Market teams, Business Units (BUs), and Engineering teams, driving service solutions, ensuring roadmap alignment to customer High-Value Problems (HVPs), and delivering measurable business results across regions and various market segments.

Key Responsibilities

Strategic & Organizational Leadership
  • Lead senior managers, ensuring alignment to business objectives and execution plans based on portfolio focuses for CVD/DDP products
  • Enable the team to identify gaps to plans across the field and develop corrective actions to ensure delivery against business goals.
  • Orchestrate and articulate functional and cross-functional plan that support BU priorities and customer engagement.
  • Oversee organizational and personnel decisions to ensure efficient operations and scalable execution in SBU.
  • Shape critical strategic review process and includes plans to address strategic issue for 5-year horizon.

Engineering & Program Leadership
  • Guide engineering organizations responsible for the design, development, and implementation of service programs.
  • Lead strategy and content development for Product Review meetings.
  • Ensure programs are delivered in accordance with approved budgets, schedules, and quality expectations. Accountable for the ownership to drive related service revenue growth and margin improvement initiatives.
  • Anticipate future technical needs and drive the development of innovative engineering approaches aligned to SBU product strategy.
  • Direct the teams in resolving complex engineering and product issues through direct engagement with internal and external customers.
  • Develop and implement approval path to advance service product advancement.


Cross-Functional Execution
  • Be accountable for product performance and results on the region or account segment basis.
  • Enable cross-functional execution across stakeholders to operationalize direction and deliver intended business outcomes.
  • Partner with senior AGS business and BU leaders to ensure initiatives address high-value business problems and align with organizational direction.


Product Portfolio & Business Strategy
  • Lead development of integrated product and portfolio plan in partnership with BUs, aligning long-range roadmap, engineering specifications, and business goals to drive market success.
  • Partner with leaders in CVD/DDP Business Units, Sales/Marketing teams, and Field teams to execute market-focused product strategies.
  • Based on market segmentations, guide the team to identify priority segments, and determine where to actively invest and compete.

Market, Customer & Competitive Insight
  • Lead with deep, expert-level understanding of global market, technical, and competitive trends across segments.
  • Oversee a systematic process based on competitive intelligence to inform priorities and execution.
  • Direct the team to map market trends, opportunities, and threats to product roadmaps and functional direction.
  • Guide the team to understand customer roadmaps and High-Value Problems, ensuring priorities are reflected in product and engineering plans.
  • Contribute as a key member of competitive "red team" analysis and strategic customer engagements.


Field, Sales & Customer Engagement
  • Provide strategic oversight and oversee customer escalation path across SBU and across regions.
  • Serve with a leadership voice as an interface between Sales and Business Units to ensure field alignment and consistent messaging.
  • Conduct executive-level customer and field engagements, including calls with Field Technical Directors.
  • Present periodic state-of-the-business updates and performance reviews to BU and senior leadership.


Qualifications

Required
  • Bachelor's degree in Engineering, Science, Business, or related field (Master/PhD degree preferred).
  • 15+ years of progressive experience across engineering, product management, business strategy, or related leadership roles.
  • Demonstrated experience leading senior managers and complex, matrixed teams.
  • Strong combination of technical expertise and business/commercial judgment.
  • Proven ability to develop and execute product, portfolio, or market strategies in complex environments.
  • Strong communication and influence skills with experience engaging senior leaders, customers, and cross-functional partners.

Preferred
  • Strong technical expertise in CVD process and advanced semiconductor fabrication technologies
  • Experience supporting global or multi-regional business units.
  • Background in portfolio management, competitive strategy, or customer-driven product development.
  • Demonstrated success in integrating engineering, product, and go-to-market execution.


Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 20% of the Time

Relocation Eligible:
Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

About Applied Materials, Inc

Applied Materials specialize in materials engineering solutions. They optimize equipment and fab operations through consulting, spare parts, services, and automation software. They also provide supply chain services from transactional spares through programs, rebuilds, and forecasted parts management. Their products and technologies include semiconductors, displays, roll web coating, solar, and automation software.

**Applied Materials, Inc. Careers**

Join the innovative world of Applied Materials, Inc., a leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our global team is driving innovation and growth in the industries we serve. This is where your expertise can make a true impact.

Work You’ll Do

At Applied Materials, Inc., you will be part of a company that prides itself on fostering a culture of innovation, diversity, and professional growth. As a member of our team, you will lead groundbreaking projects at the intersection of technology, leadership, and engineering excellence. We offer a variety of job opportunities that allow you to explore your potential and push the boundaries of what's possible.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. You will work alongside the brightest minds in the industry, utilizing your skills to contribute to projects that are not only exciting but also crucial for technological advancements. Our leadership is committed to providing you with the guidance and support needed to achieve your career goals.

Career Growth and Opportunities

Whether you are looking for an internship, a full-time position, or leadership roles, Applied Materials, Inc. provides an array of career paths to help you achieve your professional aspirations. Our commitment to career growth is evident through extensive training programs and opportunities for advancement.

Diversity and Inclusion

At Applied Materials, Inc., we believe that diversity fuels innovation. We are dedicated to building a diverse team that reflects the global communities we serve. Our diversity training programs are designed to enhance collaboration and foster an inclusive environment where all employees can thrive.

Benefits and Culture

Our employees enjoy a range of benefits that support both their professional and personal lives. From health and wellness programs to competitive retirement plans, we ensure that our team is taken care of. The culture at Applied Materials, Inc. is built on collaboration, respect, and a commitment to excellence.

Join Our Team

Explore the job opportunities at Applied Materials, Inc. and find the position that matches your skills and passions. We are continuously hiring and looking for individuals who are curious, creative, and ready to drive innovation in a dynamic industry.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights by joining our network. Engage with us on professional networking platforms and stay ahead in your career journey.

Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a team that’s dedicated to materializing the technologies of tomorrow. Discover the impact you can make at Applied Materials, Inc. and help us shape the future.

SEARCH APPLIED MATERIALS JOBS

--- This page for Applied Materials, Inc. Careers incorporates all the requested elements, maintaining the "Company Content Style" with a focus on innovation, career growth, and the dynamic team environment.
Learn more about Applied Materials, Inc
Size
27,000 employees
Market Cap
$80.7 billion
Industry
Manufacturing & Automotive
Net Income
$3.8 billion
Founded
1967
5 Year Trend
+11.9%
Revenue
$18.2 billion
NASDAQ
AMAT
* Ladders Estimates

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