What You'll DoLead Membership Growth & Engagement- Develop and execute strategies that drive membership acquisition, retention, reinstatement, and engagement.
- Establish measurable growth goals and performance metrics across TMA's global network.
- Analyze membership trends, engagement data, and retention metrics to identify opportunities for improvement.
- Enhance the member experience through innovative onboarding, engagement, and member journey initiatives.
- Partner with Marketing & Communications to support member recruitment and retention campaigns.
- Collaborate across departments to strengthen and communicate TMA's programs and operations.
Strengthen Chapters and Volunteer Leadership- Serve as the primary liaison to chapter executives and volunteer leaders.
- Support chapter growth, operations, governance, reporting, and member engagement initiatives.
- Provide coaching, guidance, and best practices to chapter leadership teams.
- Conduct chapter performance reviews and use data to identify opportunities for growth and improvement.
- Develop leadership training and onboarding resources for chapter and committee volunteers.
- Foster collaboration, communication, and idea sharing across the chapter network.
Expand TMA's Global Community- Build and maintain strong relationships with international chapters, chapter leaders and affiliate partners.
- Support strategic initiatives that strengthen TMA's global presence and growth.
- Partner with the CEO and volunteer leaders on international engagement and expansion opportunities.
- Identify opportunities for cross-border collaboration, education, sponsorship, and membership growth.
- Coordinate governance, reporting, and compliance activities related to international affiliates.
Drive Operational Excellence- Oversee membership operations, SOPs, reporting, systems optimization, and data integrity.
- Improve dashboards, KPI reporting, and membership analytics.
- Ensure accurate and consistent execution of membership, event set up, registration, and reporting processes.
- Partner with internal teams to maximize the effectiveness of TMA's AMS (Association Management System) and member technologies.
Serve as a Senior Organizational Leader- Contribute to organizational planning, budgeting, forecasting, and goal setting.
- Lead and develop a high-performing team focused on membership operations, chapter relations, and community engagement.
- Represent TMA professionally with members, sponsors, partners, and industry stakeholders.
- Foster a culture of accountability, collaboration, and service excellence.
Qualifications- 10+ years of progressive leadership experience in membership, association management, chapter relations, business development, or a related field.
- Demonstrated success driving membership growth, retention, and engagement.
- Experience working with volunteer-led organizations and governance structures strongly preferred.
- Proven ability to build strong relationships and influence diverse stakeholders.
- Experience leading teams, managing budgets, and achieving financial and operational goals.
- Strong analytical, communication, and leadership skills.
- Experience with AMS/CRM platforms and data-driven decision-making.
- International association or global membership experience preferred.
Why Join TMA?At TMA, you'll have the opportunity to shape the future of a respected global association, work alongside dedicated volunteers and industry leaders, and make a meaningful impact on a thriving international membership community. Plus, we offer great
benefits that include:
- Salary Range: 150k-160k per year depending on experience/qualifications
- Medical/Dental/Vision
- Short and long-term disability insurance
- Life and AD&D insurance
- Flexible and dependent care plan
- Transit and parking benefit program
- 401(K) Plan ($1.00 to $1.00, up to 6% TMA match after one year of service)
- Generous PTO
- Professional Development Support (company paid professional memberships and training)
- Chicago office located downtown close to Metra station and public transportation
Job Location: Hybrid work arrangement with three days in the office (Tuesdays, Wednesdays and Thursdays) and other days virtual. Up to 10% travel primarily to national locations/ conferences.
- Relocation assistance will not be provided for out-of-state candidates.
TMA Values: Member Value First • Accountability • Collaboration • Excellence • Stewardship
Join us in strengthening and growing TMA's global community of professionals around the world.For consideration, please submit a cover letter and resume by clicking on the apply button.
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