Senior Director, Global Customer Management, USA

Location: USA - Dallas-Fort Worth Int Apt, Grapevine, Esters Blvd Division: Solutions Job Posting Title: Senior Director, Global Customer Management, USA - 125453 Time Type: Full Time Purpose of the role • Primary CL contact for a hyperscaler customer in the US • Leading a team to ensure best in class performance for the customer. • Strategically and continuously supporting the account and delivering value to productivity, efficiency, customer satisfaction, standardization and cost management. • Constant innovation will be needed to ensure both profitable and sustainable growth for DSV and the customer Key responsibility • Customer Relationship Management to appropriate stakeholders on the customer side in the US • Establish vision, strategy and CL roadmap jointly with VP GCM Head for delivering net growth for customer (incl. Strategic account design, driving operational/ financial improvement, managing new opportunities) • Ensure that operations deliver what is expected by the customer • Partnering with the GAD, Vertical Lead, Account exec and account sponsor to ensure alignment with wider company customer strategy • Internal point of escalations in the US • Secure alignment and agreement with CL P&L owners for all CL products • Pro-actively driving Continuous Improvement & Innovation, sharing Best Practices & Knowledge across all accounts and between teams • Ensure compliance to DSV global standards and contribute to continuous improvement of these standards P/L • Improves revenue and profitability in collaboration with Country P/L owners KPIs • Yearly growth of revenue • Yearly growth of EBIT (total and %) • Growth of Share of wallets • Customer NPS (Customer satisfaction) Qualifications & Expertise • At minimum bachelor in logistics or similar study • 10+ years' experience in commercial and or operational roles in the contract logistics/ 3PL industry, ideally incl. P&L accountability • Ideally expertise within the account industry and high-level understanding of local market conditions • Knowledge of Operations, IT, Account management (e.g. scope of work, Terms and Conditions) • Fluent Business English (written and verbal) • Experienced in working in a global matrix organization Skills & Competencies • Target oriented person with a high level of drive and execution strengths • Need to act with pace due to the speed at which the customer works, able to work under pressure • Strong interpersonal, intercultural and communication skills at all levels of the internal and customer organization and across geographies • Drive innovation both in terms of operations and commercials • Analytical and structured thinker with the ability to manage highly complex processes • Pragmatic Problem-Solver with a positive can-do attitude • High calibre and team motivator to achieve outstanding performance • Ability to work effectively in a matrix environment, also influencing individuals outside of direct management control • Strong implementation capabilities to support implementation for new business projects with the skills and experience to develop standard processes and to implement and deploy across complex organizational structure • Able to understand B2B IT systems and WMS to discuss/ translate Business requirements to IT counterparts • Interested in technology trends and able to relate usage to enhance operations Ability to travel frequently For this position, the expected base pay range is $168,000.00-$210,000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Senior Director, Global Customer Management, USA Dallas-Fort Worth Int Apt