FieldPerformanceandImprovement programs

• Directly overseea team offieldperformanceleaders.

• Provideday to dayleadership andmanagement of network performance improvement programs, including centerselection, performance monitoring, intervention planning, and graduation criteria.

• Support thedevelopmentandexecutionofinitiatives designed to improve performance across keysales,operational, financial, and patient experience metrics.

• Partner with Regional Business Directors, Center leaders, and cross-functional teams to implement targeted improvement strategies.

• Monitor program effectiveness and recommend enhancements tomethodology, performance targets, and accountability structures.

• Analyze performance data and trends to identify risks, opportunities, and areas requiring additional support.

• Build and executetailored action plans to accelerate business performance.

• Maintainperformance benchmarks,monitoringmechanisms, and success metrics.

• Ensure sustainable performance gains through effective coaching, follow-up, and accountability processes.

Regional Business Director Development

• Partner with Field Leadership to onboard, train, andcoachRegional Business Directors, regularly assessing developmental gaps and implementing targeted coaching plans as needed.

• Supportdevelopment programs focused on operational excellence, business acumen, performance management, and coaching effectivenessto enhance leadership skillset and consistency across all regions.

• Support the developmentoftools, resources, and best practices to improve leadership consistency across regions.

• MentorRegional Business Directors and emerging field leaders.

• Partner with and provide coaching toRBDs in performance management.

Performance Strategy andInitiative Support

• Support the implementation and day-to-day executionof new performance strategies.

• Create processesandemploy effective change management tacticsthat drive initiative adoption and execution.

• Monitor performance,identifybarriers,and coordinate cross-functional solutions.

• Leverage data analytics and performance metrics toproviderecommendationsto support strategic decision making.

Role scope will evolvebased onbusiness needs.

Success Measures

Success in this role will be measured by:

• Elevate Program graduation rates and sustained center performance improvements.

• High Opportunity Program growth outcomes.

• Enterprise wideimprovement insales,operational,and financial performance metricsthroughRBD development programs.

• Successful implementationand adoptionof performance initiatives and strategic priorities.

• Team effectiveness and stakeholder satisfaction.

Qualifications

Required Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Management, ora closelyrelated field(e.g., OrganizationalLeadership,Health Sciences).

• 8+ years of progressive leadership experience in multi-site operations, field leadership, business performance, or operational excellence roles.

• 5+ years of experience leading performance improvement initiatives across multiple locations or regions.

• Demonstrated success driving operational and financial results through coaching and leadership development.

• Strong analytical, strategic planning, and problem-solving skills.

• Excellent communication, presentation, and executive influence skills.

• Proven ability to manage multiple priorities in a fast-paced environment.

• Willingness and ability to travel extensively (up to 50-75%, as needed).

Preferred Qualifications

• Master's degree (MBA, MHA, or related discipline).

• Experience in healthcare, dental, medical services, or other multi-unit service organizations.

• Experience developing leadership training programs and succession planning initiatives.

• Knowledge of performance management systems, operational metrics, and business analytics.

Core Competencies

• Strategic Leadership

• Performance Improvement

• Operational Excellence

• Leadership Development

• Change Management

• Data-Driven Decision Making

• Coaching and Mentoring

• Businessand FinancialAcumen

• Cross-Functional Collaboration

• Executive Presence

• Influencing Without Authority

• Accountability and Results Orientation

• EffectivelyleveragesAI agents

• Proficient in Microsoft Office Suite and Collaboration Tools