Job DescriptionReporting to the Head of EVA, the Senior Director, EVA Operations develops and executes operational strategies that support business growth, client delivery, project management, and financial performance. The role partners closely with EVA Practice Leaders, EVA SMEs, Finance, Human Resources, and Business Development to ensure the organization has the capabilities, capacity, processes, coordinated systems, and insights needed to achieve its strategic objectives.
The ideal candidate combines strong business acumen, consulting operations and project management expertise, financial management capabilities, and experience leading Operations for large, matrixed professional services organizations.
ResponsibilitiesStrategic Operations Leadership- Develop and execute the EVA operational strategy in alignment with business growth objectives and organizational priorities.
- Define and oversee the operational systems, tools, and technology roadmap supporting resource management, project delivery, forecasting, reporting, and business management.
- Partner with IT, Finance, and Business Intelligence teams to ensure operational platforms provide accurate, scalable, and actionable business insights.
- Design and implement scalable operating models, governance frameworks, operating tools, and business processes that support a growing global consulting organization.
- Establish operational policies, procedures, and performance standards that drive consistency, efficiency, and delivery excellence.
- Serve as a key advisor to EVA executive leadership on workforce needs, organizational opportunities, capacity planning, and operational investments.
- Identify emerging business risks and opportunities and develop strategies to improve organizational agility and long-term performance.
Resource Management & Workforce Planning
- Own global resource management strategy across the EVA organization.
- Lead workforce planning efforts to ensure appropriate staffing levels, skill alignment, and consultant deployment across client engagements.
- Partner with Practice Leaders to forecast capability needs across HEOR, Market Access, RWE, Epidemiology, Health Economics, and Evidence Strategy practices.
- Partner with Practice Leaders to balance client demand, business priorities, and employee development objectives.
- Develop predictive resource planning models to identify future hiring, redeployment, and capability needs.
- Establish and monitor key workforce metrics including utilization, capacity, billability, bench management, and staffing efficiency.
- Drive optimization of resource allocation to maximize client delivery effectiveness and profitability.
Financial Performance & Portfolio Management
- Own operational oversight of EVA portfolio financial performance.
- Partner with Finance and business leaders to develop revenue forecasts, utilization plans, backlog projections, and operating plans.
- Partner with BD Leaders to align pipeline forecasts, staffing plans, and delivery capacity.
- Establish processes that connect commercial pipeline, backlog management, resource planning, and revenue forecasting to improve business predictability.
- Monitor business performance against financial targets including revenue, margin, utilization, realization, and profitability.
- Identify financial risks, operational bottlenecks, and growth opportunities while implementing corrective actions as needed.
- Support investment planning, scenario modeling, and business case development for strategic initiatives.
Delivery Operations & Forecasting Excellence
- Develop and oversee operational governance for consulting delivery across the EVA portfolio.
- Establish forecasting methodologies that improve predictability and support strategic decision-making.
- Provide executive oversight of the EVA PMO and project portfolio governance processes.
- Monitor portfolio health, project risks, resource allocation, and delivery performance across client engagements.
- Establish consistent project management methodologies, reporting standards, and escalation processes.
- Partner with Practice Leaders to proactively identify and mitigate project delivery and financial risks.
- Establish reporting frameworks that provide visibility into project health, resource demand and allocation, financial performance, and organizational capacity.
- Lead development of integrated operational dashboards and KPI reporting.
- Ensure forecasting processes accurately reflect pipeline activity, staffing demand, project revenue, and delivery capacity.
- Ensure pipeline and backlog data cleanliness to enable clear and accurate financial pictures.
- Drive continuous improvement initiatives focused on operational efficiency, quality, and client outcomes.
- Collaborate with leadership to proactively manage business fluctuations and evolving market demands.
Utilization & Performance Optimization- Establish and maintain utilization strategies that balance financial performance, employee experience, and client delivery quality.
- Drive accountability for utilization performance across practices and leadership teams.
- Analyze operational trends to identify opportunities for improving productivity, staffing efficiency, and operational leverage.
- Develop metrics and performance standards that support business growth and operational excellence.
- Drive implementation of initiatives to improve organizational effectiveness and consulting delivery scalability.
- Define and execute the operational maturity roadmap for the EVA organization.
- Build and scale the Operations and PMO teams to provide the capabilities, governance, and business insights required to support organizational growth.
- Partner with EVA leadership to strengthen operational rigor in workforce planning, resource management, forecasting, utilization, and portfolio performance.
- Establish scalable operating models, standards, and governance practices that improve organizational effectiveness and business outcomes.
- Drive continuous improvement initiatives that enhance visibility, predictability, decision-making, and execution across the EVA business.
- Enable business and project leaders to effectively manage operational performance through coaching, tools, reporting, and best practices.
Organizational Capability & Operational MaturityExecutive Stakeholder Partnership- Serve as the primary operational partner to EVA executive leadership.
- Collaborate with Finance, Commercial, Human Resources, Talent Acquisition, and Delivery leaders to align operational priorities across the business.
- Influence executive decision-making through actionable insights, workforce analytics, and financial forecasting.
- Provide leadership and communications regarding business performance, capacity outlooks, operational risks, and strategic initiatives.
- Drive alignment across global teams to ensure execution against enterprise objectives.
Qualifications- Bachelor's degree in Business Administration, Finance, Operations Management, Healthcare, Life Sciences, or a related field.
- 12-15+ years of progressive experience in consulting operations, professional services operations, business operations, portfolio management, or resource management.
- Minimum 7 years of people leadership experience, including management of managers and senior leaders.
- Demonstrated success leading operations and project management within a consulting, professional services, CRO, healthcare analytics, HEOR, market access, or life sciences organization.
- Significant experience with workforce planning, utilization management, forecasting, and financial performance management.
- Strong understanding of professional services business models and consulting economics.
- Experience building and optimizing operational processes, governance structures, and performance reporting frameworks.
- Exceptional analytical, strategic thinking, and executive communication skills.
- Preferred Qualifications
- Master's degree (MBA or related field).
- Experience supporting HEOR, Market Access, Real-World Evidence, Epidemiology, Biostatistics, or Life Sciences Consulting organizations.
- Experience leading global operations across multiple regions and delivery centers.
- Strong expertise in resource management systems, professional services automation tools, and business intelligence platforms.
- Track record of leading organizational transformation, scalability initiatives, and operational excellence programs.
- Experience managing large consulting portfolios exceeding $25M+ in annual sales and revenue.
