About This Role:Reporting to the Chief Operating Officer, the Senior Director, Enterprise Technology Services provides enterprise leadership for FCM's technology strategy, digital platforms, cybersecurity, and technology operations. The role ensures that technology investments, systems, infrastructure, and enterprise services are secure, integrated, reliable, and aligned with organizational priorities, enabling effective service delivery, informed decision-making, operational excellence, and sustainable growth. As a trusted advisor and strategic business partner, the Senior Director works closely with leaders across FCM and its programs to understand business needs, identify opportunities for improvement, and translate organizational priorities into practical technology solutions and sustainable operating models that support evolving business needs over the long-term. Combining strategic leadership with hands-on execution, the role uses data, performance insights, and stakeholder engagement to drive continuous improvement, advance key initiatives, and deliver measurable organizational outcomes.
What you'll be doing:- Strategic Business Partnership & Advisory: Acts as a trusted advisor and strategic business partner to leaders across FCM and its programs, translating business needs into technology-enabled solutions that improve organizational effectiveness and deliver measurable value.
- Enterprise Technology Strategy & Planning: Defines and leads the enterprise technology strategy, roadmap, operating model, and investment priorities to ensure technology capabilities remain scalable, financially sustainable, and aligned with evolving organizational needs.
- Enterprise Platforms, Architecture & Operations: Leads the delivery, modernization, and continuous improvement of enterprise systems, digital platforms, infrastructure, and technology services, actively advancing priority initiatives and addressing organizational challenges while ensuring solutions are secure, reliable, scalable, and sustainable over the long term.
- Technology Performance, Reporting & Insights: Establishes performance measurement, reporting, and analytics capabilities that provide insights into system performance, service effectiveness, and user adoption, informing business decisions, technology investments, and continuous improvement.
- Cybersecurity, Privacy & Resilience: Ensures cybersecurity, privacy, business continuity, disaster recovery, and technology risk management practices are embedded across enterprise systems and services to safeguard organizational operations and information assets.
- Enterprise Transformation & Technology Enablement: Provides technology leadership and operational support for enterprise transformation initiatives, partnering with business and enablement leaders to ensure technology solutions are aligned, sustainable, and ready for adoption.
- Financial & Vendor Stewardship: Oversees technology budgets, vendor relationships, contracts, and service delivery models to maximize value, manage risk, and ensure technology services remain effective, scalable, and financially sustainable.
Knowledge and Experience- University degree in Computer Science, Information Technology, or a related discipline. Professional technology certifications (e.g., ISP, ITCP, ISACA, cybersecurity, enterprise architecture, or related disciplines) are considered an asset.
- Minimum 10-15 years of progressive leadership experience in enterprise technology, digital transformation, and technology-enabled business improvement, including at least 5 years in a senior leadership role with accountability for enterprise strategy, operations, service delivery, and people leadership.
- Demonstrated success leading enterprise technology functions and multidisciplinary teams, balancing operational excellence, modernization, and long-term technology sustainability.
- Proven experience leading complex, multi-year transformation initiatives, including enterprise platforms (e.g., ERP, CRM, digital workplace technologies, cloud services, or data and analytics environments). Experience with Microsoft technologies and Workday is considered an asset.
- Demonstrated ability to build trusted relationships with executive leaders and stakeholders, acting as a strategic business partner who translates organizational priorities into practical technology solutions and measurable business outcomes.
- Strong knowledge of enterprise technology strategy, architecture, cybersecurity, enterprise platforms and systems, technology, technology governance and delivery models, vendor management, service delivery, and technology operations.
- Experience leveraging reporting, analytics, performance insights, and emerging technologies to identify opportunities, drive action, inform investment decisions, and improve organizational performance and service delivery.
- Experience designing and evolving technology operating models, governance structures, and service delivery approaches that balance organizational needs, scalability, risk, and long-term sustainability.
- Proven ability to lead through influence and collaboration in complex, multi-stakeholder environments, balancing strategic priorities with hands-on execution, continuous improvement, and service excellence.
- Strong financial and operational acumen, including experience managing operating and capital budgets, technology investments, contracts, and vendor relationships.
- Bilingualism (English/French) is considered an asset.
This posting is for a new position.
Salary details will be discussed with qualified candidates during the recruitment process.
What we offer: We offer a flexible work model grounded in accountability, collaboration, and delivering results. It is designed to support both performance and well-being. While work is primarily virtual, occasional travel to our Head Office in Ottawa is expected. The majority of the team is based in the National Capital Region.
Where applicable, you may also have opportunities to travel across Canada to engage with the communities we support and better understand the impact of our work.
Employee experience and supports:We are committed to creating an environment where people can do their best work while maintaining a healthy balance including:
- Flexible work arrangements that support productivity and collaboration
- Summer schedule (July 1 to Labour Day):
- 7-hour workdays
- Fridays off, aligned with team and operational needs
- Ongoing commitment to employee development
- Comprehensive range of employee benefits and services designed to support employee wellbeing and development. Please note: details and eligibility may vary depending on the role
- Modern office space in Ottawa's ByWard Market and downtown core
The future of work at FCM includes a hybrid work model; therefore, this role will be a combination of virtual and on-site work. The successful candidate is required live within 80kms of downtown Ottawa, unless otherwise specified, and be authorized to work in Canada.
As part of our recruitment process, we use automated artificial intelligence tools to screen applicants. All AI-generated assessments are reviewed and validated by our People and Culture team.
