12+ years of experience in enterprise technology, with 5+ years leading Salesforce platform teams at a Director level or higher.
Proven history of scaling Salesforce in high-growth B2B environments, specifically with CPQ and Billing.
Expertise in leading end-to-end Quote-to-Cash transformations from opportunity generation to revenue recognition.
Experience with AI applications on Salesforce, such as Agentforce and Einstein, to enhance productivity.
Demonstrated ability to build and manage diverse teams including architects, developers, admins, and business analysts.
Responsibilities
Own and shape the multi-year strategy for Salesforce across various domains.
Lead Axon's Quote-to-Cash transformation to improve business velocity and accuracy.
Develop the AI integration roadmap on the Salesforce platform to enhance team productivity.
Establish architectural standards, governance, and security protocols for Salesforce.
Build and lead a high-performing team of technology professionals with a focus on development and coaching.
Collaborate with executives to convert business strategies into measurable technology roadmaps.
Oversee platform budgets, vendor relationships and manage the Salesforce vendor partnership.
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Employee Resource Groups (ERGs)
Snacks in the offices
Full Job Description
Your Impact As Axon's Senior Director, Business Technology (IT CRM), you'll lead one of the most important technology platforms in the company. Salesforce is the backbone of how Axon sells, quotes, bills, and serves customers - spanning Sales Cloud, CPQ, Billing, Experience Cloud, Service Cloud, Agentforce, and deep integrations across our business technology ecosystem. You'll help guide Axon's end-to-end Quote-to-Cash transformation - modernizing how the business moves from opportunity to quote to order to revenue, and unlocking the velocity and accuracy the next phase of Axon's growth depends on. You'll also set the strategy for how AI is integrated into the platform to make sellers, agents, and operations teams dramatically more productive.
This is a senior leadership role for someone who has scaled Salesforce platforms in high-growth B2B environments. You'll set the multi-year platform strategy, build and lead a team of architects, developers, and admins, and partner directly with executive stakeholders across Sales, RevOps, Finance, Customer Success, and IT. You'll be accountable for the platform's technical excellence, delivery rigor, and business outcomes - and for building the team and operating model to sustain both as Axon continues to grow. What You'll Do Location:Location: Hybrid from one of our US offices (Boston, Seattle, Sterling VA, Atlanta GA, Scottsdale AZ, NYC, San Francisco)
In Office Expectations: 4 days per week (Tuesday-Friday)
Office Locations:
Own the multi-year strategy and roadmap for Axon's Salesforce platform across Sales Cloud, CPQ / Revenue Cloud, Billing, Experience Cloud, and connected enterprise systems
Lead Axon's Quote-to-Cash transformation - modernizing the end-to-end flow from opportunity to quote to order to revenue, and driving measurable improvement in velocity and accuracy
Set the strategy for AI on the Salesforce platform - Agentforce, Einstein, and embedded LLM-powered workflows and custom applications that make sellers, agents, and operations teams meaningfully more productive
Establish and enforce architectural standards, governance, security posture, and DevOps maturity across the Salesforce footprint
Lead and grow a team of managers and individual contributors - architects, developers, admins, and business analysts - including hiring, coaching, performance management, and org design
Partner with executive stakeholders across GTM, Finance, and Operations to translate business priorities into a roadmap to drive measurable outcomes
Manage the platform budget, vendor relationships, SI partnerships, and license strategy - including RFP/RFI processes, contract negotiation, and total cost of ownership
Own the relationship with Salesforce as a vendor - influencing product roadmaps, navigating contract cycles, and managing escalations
Define the metrics and dashboards that track platform health, delivery performance, and business outcomes
Represent Salesforce in executive forums, steering committees, and cross-functional planning cycles
Build a culture of technical excellence, ownership, and customer obsession within the team
What You Bring
12+ years in enterprise technology, with 5+ years leading Salesforce platform teams at the Director level or above
Demonstrated experience scaling Salesforce orgs in high-growth B2B environments - with CPQ and Billing in production
Track record of leading Quote-to-Cash transformations end to end - opportunity through revenue recognition
Experience applying AI on the Salesforce platform - Agentforce, Einstein, or comparable LLM-powered capabilities - to drive real productivity gains
Track record of building and managing teams of architects, developers, admins, and analysts, including managing managers
Deep technical fluency in Salesforce architecture - able to challenge and direct senior architects credibly
Broad technical fluency beyond Salesforce - comfortable making informed architectural decisions across integration patterns, data platforms, identity, and adjacent SaaS systems
Strong grasp of modern enterprise architecture concepts - APIs and event-driven integration, cloud platforms (Azure, AWS), data warehousing, and security and identity at scale
Proven success partnering with C-suite and SVP-level GTM and Finance stakeholders
Experience owning multi-million-dollar platform budgets, vendor negotiations, and SI partner relationships
Discipline around cost/benefit analysis, RFP/RFI processes, and translating business needs into sustainable technology decisions
