Bachelor's degree or equivalent experience with 15+ years in financial services leadership.
10+ years of management experience in building and scaling high-performing teams.
Proven ability to translate strategic vision into actionable operational plans.
Strong relationship-building skills across all organizational levels, including executives.
Advanced analytical and problem-solving skills with proficiency in Microsoft Office tools.
Highly organized with attention to detail and ability to prioritize competing demands.
Process optimization mindset, Lean Six Sigma Green Belt or Black Belt preferred.
Responsibilities
Motivate staff and support career development to drive high team engagement.
Build and lead a high-performing team focused on trust, accountability, and growth.
Ensure compliance with federal, state, and internal policies in collections and loan servicing.
Oversee delinquency and loss prevention to achieve business goals.
Design and refine collection strategies to minimize delinquency and credit losses.
Lead initiatives to streamline workflows and reduce operating costs.
Guide the team through complex loan servicing issues and high-stakes customer situations.
Benefits
Robust Health Care Plans (Medical, Dental & Vision)
Generous Parental Leave
Flexible Time-Off (FTO)
Retirement Plan (401k) with company match
Educational Assistance/Tuition Reimbursement up to $3K/year
Life Insurance (Basic, Voluntary & AD&D)
Short Term / Long Term Disability
Robust Ancillary benefits including accident insurance, hospital insurance, etc
Wellhub (Gympass) Wellness Benefit
Recreational Safety Benefit
Full Job Description
Octane is hiring a Senior Director, Collections Operations to lead and optimize end-to-end delinquency management and loss mitigation strategy. In this pivotal role, you will build and empower a high-performing team while establishing repeatable, efficient processes that reduce operating risks and costs. You will partner with stakeholders to translate strategic vision into actionable operational plans that drive measurable business outcomes. As a functional subject matter expert, you will maintain rigorous compliance across all federal and state collection laws while expertly guiding the team through complex loan servicing scenarios. Ideal candidates bring progressive financial services experience and a proven track record of driving continuous improvement in fast-paced environments. This is a hybrid position in our Dallas office.
Responsibilities
Maintain an accessible, visible presence to motivate staff, support career development, and drive high team engagement.
Build and lead a high-performing team by fostering a culture of trust, accountability, inclusion, and continuous growth while actively developing and empowering talent.
Direct employee training and operational oversight to ensure strict adherence to all federal, state, and internal policies governing collections and loan servicing, proactively identifying and correcting process gaps.
Oversee all stages of delinquency and loss prevention, providing strategic oversight to drive team performance and consistently achieve business goals.
Collaborate to design, execute, and continuously refine comprehensive collection strategies that minimize delinquency and limit credit losses.
Lead continuous process improvement initiatives to streamline workflows, build repeatable operational processes, reduce operating costs, and manage risk.
Guide the team through intricate loan servicing issues and potential loss scenarios, including bankruptcies, repossessions, insurance claims, deceased accounts, and impounds.
Serve as the primary point of escalation for complex problem resolution and high-stakes customer situations.
Prepare key executive reports and manage special projects and administrative duties as business needs evolve.
Requirements
Bachelor's degree (or equivalent experience) with 15+ years of progressive financial services leadership across Collections, Compliance, Account Management, and Customer Success.
10+ years of management experience building, developing, and scaling high-performing teams to drive business results.
Demonstrated track record of converting long-term strategic vision into actionable operational plans and executing them successfully.
Exceptional ability to build trusted, collaborative relationships across all organizational levels, including executive stakeholders and cross-disciplinary teams.
Strong analytical and problem-solving capabilities, paired with advanced proficiency in Microsoft Office tools (Excel, PowerPoint, Visio, Word).
Highly organized with keen attention to detail, capable of prioritizing competing demands, navigating high-pressure environments, and meeting strict deadlines.
Skillful in aligning diverse stakeholder priorities, establishing clear expectations, and proactively eliminating roadblocks to deliver outcomes.
Process optimization mindset, with a Lean Six Sigma Green Belt or Black Belt preferred.
Compensation
In addition to salary, Total Rewards include a stock option package, and benefits as outlined below. The role described above offers a base salary of $150,000 to $180,000. Your offer will be based on location, the alignment of your qualifications with the requirements of the job and internal equity.
Benefits:
Robust Health Care Plans (Medical, Dental & Vision)
Generous Parental Leave
Flexible Time-Off (FTO)
Retirement Plan (401k) with company match!
Educational Assistance/Tuition Reimbursement up to $3K/year
Life Insurance (Basic, Voluntary & AD&D)
Short Term / Long Term Disability
Robust Ancillary benefits including accident insurance, hospital insurance, etc
Wellhub (Gympass) Wellness Benefit
Recreational Safety Benefit
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
