7+ years of experience in managing high-volume quantitative research studies
1+ years of experience in a managerial role
Bachelor's degree in Marketing, Social Sciences, or related field; Master's preferred
Proven analytical expertise with storytelling capabilities
Strong verbal and written communication skills
Ability to develop and maintain strong client relationships
Natural curiosity and comfort with ambiguity
Responsibilities
Manage execution of full-scale custom research studies for clients
Build and maintain strong client relationships through impactful deliverables
Oversee project teams and ensure quality delivery of research
Independently address client inquiries and manage expectations
Design research methodologies and guide junior staff
Present reports to clients and lead meetings effectively
Contribute to strategic priorities and team culture
Benefits
Comprehensive medical plans with affordable coverage
Health Savings Account/FSA options
Dental and vision benefits
Wellness program
401k with matching contributions
Tuition reimbursement and commuter benefits
Unlimited PTO
Full Job Description
Title: Senior Director, Client Service
Location(s): (Hybrid) New York, NY, Boston, MA, Atlanta, GA, Norwalk, CT, Detroit, MI
Job Details
As a Senior Director within Brand Client Service, you'll manage the execution of full-scale custom research studies for strategic local and global clients. You'll leverage your expertise and our best-in-class study solutions to provide business insights that matter to our clients, managing multiple project teams, and developing issue-focused analyses.
You'll be responsible for building a strong relationship with the clients in your portfolio through high impact deliverables and engagement to grow the business with Kantar. As a Senior Director, you will be leading a portfolio of $2.5-$5M in revenue.
KEY OUTCOMES
Know your specialism:
An experienced, trusted adviser to Kantar's clients and people with inherent understanding of brand research and its purpose within a broader ecosystem.
Is responsible for revenue targets that will build to a team's book of business.
Will actively contribute to building Kantar's network of brand experts who deliver quality data and insights to their clients.
Commercial accountability:
Responsible for profitable delivery of Brand Performance work for assigned projects (~2.5-5M revenue)
Contributes to Brand Performance new business opportunities to maintain and grow book of business.
Can independently price and scope a job and build a statement of work
Client accountability:
Leads small to mid-size accounts; both overseeing (small) accounts and involved in day to day of projects (for mid-size to large, complex, high demand accounts)
Independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges.
Design research and ensures quality delivery from junior staff (survey design, sample, specs, to deliverables)
Responsible for delivering on client servicing values and driving client satisfaction
Strong critical and analytical thinker and able to build story driven and insightful reports with guidance from senior report
Loops in senior support when needed
Has experience presenting reports to clients and leading client meetings, and is able to navigate or address questions as they come up
Starting to develop independent relationships with clients
People accountability
May manage 1-2. Accountable for managing their down-line to best meet utilization targets and Brand Performance goals.
Provides active feedback to account teams and downline and coaches to address performance gaps.
Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK)
Generate positive energy and contributes to Brand Performance team culture
Acts as a positive role model, leading by example and encouraging team to drive toward organizational goals in an effective way
CAPABILITIES
To succeed, you'll need:
7+ years of experience managing high volume quantitative research studies, interfacing with clients to proactively deliver on agreed KPIs., including 1+ years managing people.
Bachelor's degree in Marketing, Social Sciences or related field, Masters preferred
Proven analytical expertise and storytelling experience - must be able to turn data into an insightful story.
Proven track record to positively impact client outcomes and ability to influence clients.
Excellent verbal and written communication with internal/external clients using logical reasoning and problem-solving skills.
Proven ability developing strong relationships that drive internal/external customer satisfaction.
Natural curiosity, a can-do attitude and comfort with ambiguity.
Kantar Benefits
We provide a comprehensive, highly competitive benefits package, including
Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement, Commuter benefits
Unlimited PTO
#LI-HB1
Location Atlanta, PerimeterUnited States of America
About Kantar
Kantar is a data, insights and consulting company. It is the world's largest market research company, with offices in 100 countries. Kantar's services include brand research, advertising effectiveness, media research, and public opinion polls. The company was founded in 1992 as the Market Research, Consultancy and Investment Group and was renamed Kantar in 2008. Kantar is part of WPP, a British multinational advertising and public relations company. In 2019, Kantar was sold to Bain Capital for $4 billion.
