Job DescriptionPosition SummaryThe Senior Director, Client Engagement, is responsible for developing and managing strategic relationships with key clients while serving as a trusted advisor to executive stakeholders. This executive leader drives client satisfaction, business growth, and service delivery excellence by aligning client objectives with organizational capabilities and solutions.
The role combines executive account management, business development, operational leadership, and strategic planning. The Senior Director will oversee a portfolio of strategic accounts, identify opportunities for expansion, and ensure the successful delivery of consulting and professional services while fostering long-term client partnerships.
Key Responsibilities - Establish and maintain executive-level relationships with key client stakeholders.
- Serve as a trusted advisor, providing strategic guidance and innovative solutions that support client business objectives.
- Develop and execute account growth strategies to expand existing engagements and identify new revenue opportunities.
- Drive client satisfaction, retention, and long-term partnership growth through proactive account management.
- Partner with delivery teams to ensure successful execution of projects, programs, and managed services.
- Collaborate with sales, consulting, delivery, and recruiting teams to align resources and capabilities with client needs.
- Lead executive business reviews and present performance metrics, project status, risks, and strategic recommendations to client leadership.
- Manage contract negotiations, renewals, statements of work, and commercial discussions.
- Monitor engagement health and proactively identify and mitigate risks impacting client success.
- Support proposal development, client presentations, and business development initiatives.
- Identify opportunities to expand service offerings and deepen client relationships.
- Mentor and develop Client Engagement Managers and other client-facing professionals.
- Contribute to organizational planning, forecasting, and strategic growth initiatives.
- Maintain awareness of industry trends, emerging technologies, and market developments to better serve clients.
Required Qualifications - Bachelor's degree in business administration, Management, Information Technology, or a related field.
- 12+ years of experience in client engagement, consulting, account management, professional services, or business development.
- 7+ years of leadership experience managing strategic client relationships and customer-facing teams.
- Demonstrated success managing and growing multimillion-dollar client accounts.
- Proven track record of achieving revenue growth, client retention, and profitability objectives.
- Strong executive presence with the ability to influence senior leaders and C-level stakeholders.
- Excellent communication, presentation, negotiation, and relationship management skills.
- Strong financial and operational management experience, including forecasting, budgeting, and revenue planning.
- Experience leading complex consulting, transformation, or professional services engagements.
- Ability to travel as needed to support client engagements and business development activities.
Preferred Qualifications - Experience within consulting, technology services, professional services, or business transformation environments.
- Knowledge of enterprise business applications and digital transformation initiatives.
- MBA or advanced degree in Business, Management, or a related field.
- Experience managing enterprise-level strategic accounts.
- Proven ability to lead cross-functional teams in a matrixed organization.
Key Competencies - Executive Client Relationship Management
- Strategic Account Growth
- Client Success & Retention
- Business Development
- Consulting & Service Delivery Leadership
- Revenue Growth & Portfolio Management
- Contract Negotiation & Commercial Management
- Operational Excellence
- Leadership & Talent Development
- Stakeholder Engagement
- Risk Management
- Strategic Planning
- Change Management
Success Metrics - Client retention and satisfaction scores
- Revenue growth within assigned accounts
- Expansion of strategic client partnerships
- Successful delivery of client programs and initiatives
- New business development and pipeline growth
- Achievement of profitability and margin targets
- Executive stakeholder engagement and relationship strength
