Full Job Description
Job DescriptionSenior Director, AI, Automation & Analytics
Position Summary
The Senior Director, AI, Automation & Analytics will lead the Global Business Services (GBS) digital transformation strategy, driving the adoption and scaling of Artificial Intelligence (AI), Generative AI (GenAI), intelligent automation, analytics, process mining, and digital solutions across the enterprise. This leader will identify and deliver technology-enabled opportunities that improve operational efficiency, elevate employee and customer experiences, and generate measurable business value across global service lines.
Partnering closely with Global Process Owners, IT, Functional Leaders, Delivery Teams, and Responsible AI governance bodies, the Senior Director will develop and execute a portfolio of transformative initiatives supporting Hire-to-Retire, Source-to-Pay, Quote-to-Cash, Master Data Management, and other core business processes. The role is accountable for advancing the organization's digital agenda while delivering approximately $25 million in productivity improvements over a three-year period.
This position leads a global organization through two Director-level leaders responsible for Analytics and Digital Solutions and serves as a key strategic partner in shaping the future of GBS operations.
ScopeCapability Ownership
- Artificial Intelligence (AI) and Generative AI (GenAI)
- Intelligent Automation and Robotic Process Automation (RPA)
- Intelligent Document Processing (IDP)
- Process Mining and Process Intelligence
- Business-Facing Analytics and Insights
- Digital Products and Workflow Solutions
- Citizen Development Governance
- Digital Adoption and Value Realization
Global Reach
Supports global GBS functions including:
- Hire-to-Retire (H2R)
- Source-to-Pay (S2P)
- Quote-to-Cash (Q2C)
- Master Data Management (MDM)
- Additional enterprise service lines
Delivery Model
Enables and supports both captive and outsourced/BPO operations globally.
Technology Environment
Delivers solutions on approved enterprise platforms while complying with IT architecture, cybersecurity, data governance, privacy, and Responsible AI standards.
Leadership Responsibility
Leads a global team of highly skilled AI, automation, analytics, and digital professionals through two Director-level leaders.
Key Interfaces
Partners extensively with:
- Global Process Owners
- IT and Enterprise Architecture
- Functional Leadership Teams
- Responsible AI Governance Committees
- External Technology Partners
- GBS Operations and Delivery Teams
Key ResponsibilitiesAI, GenAI & Intelligent Automation Strategy
- Define and execute the GBS AI, automation, and analytics strategy aligned with business objectives and transformation priorities.
- Identify and scale high-impact AI and GenAI use cases that improve productivity, decision quality, customer experience, and operational performance.
- Drive enterprise adoption of intelligent automation capabilities, including RPA, workflow automation, and Intelligent Document Processing solutions.
- Establish standards and best practices that enable scalable, reusable, and sustainable digital solutions.
Digital Transformation & Portfolio Management
- Own the portfolio of AI, automation, analytics, and digital transformation initiatives across GBS.
- Prioritize opportunities based on business value, strategic impact, scalability, feasibility, and adoption potential.
- Partner with business stakeholders to translate operational challenges into technology-enabled solutions.
Analytics & Process Intelligence
- Lead the delivery of analytics, reporting, and business insights that support operational performance and strategic decision-making.
- Utilize process mining and advanced analytics to identify inefficiencies, process variation, automation opportunities, and improvement priorities.
- Partner with Global Process Owners to drive continuous improvement and increase straight-through processing across service lines.
Digital Product Leadership
- Oversee digital product strategy, roadmaps, backlogs, and release prioritization.
- Lead agile teams through solution design, development, implementation, and value realization.
- Ensure solutions are designed with a strong focus on user experience, business outcomes, and long-term scalability.
Governance, Adoption & Value Realization
- Ensure all AI and automation solutions operate within established governance, security, privacy, and Responsible AI frameworks.
- Establish governance and operating models for citizen development and low-code platforms.
- Drive organizational adoption through effective stakeholder engagement, training, and change management.
- Measure and communicate productivity gains, quality improvements, operational efficiencies, and business value realization.
Leadership & Stakeholder Management
- Lead, develop, and mentor a high-performing global team of AI, automation, analytics, and digital professionals.
- Build strong partnerships across IT, operations, functional leadership, and external vendors.
- Influence senior stakeholders across a complex, matrixed global organization to accelerate transformation initiatives and achieve business outcomes.
QualificationsRequired
- Bachelor's degree in Computer Science, Engineering, Information Systems, Analytics, Business, or a related field.
- 12+ years of progressive experience leading AI, automation, analytics, digital transformation, or operational excellence initiatives.
- 5+ years of leadership experience managing global teams and complex transformation programs.
- Demonstrated success deploying AI/GenAI, intelligent automation, process mining, and analytics solutions at scale.
- Experience operating within Global Business Services, Shared Services, Global Capability Centers, or similarly complex global organizations.
- Proven track record delivering measurable business outcomes and productivity improvements through technology-enabled transformation.
- Strong executive presence with the ability to influence across business, operations, and technology organizations.
- Experience leading large-scale change initiatives in a highly matrixed environment.
Preferred
- Advanced degree (MBA, Master's, or equivalent) preferred.
- Experience within healthcare, life sciences, pharmaceutical, or other highly regulated industries.
- Experience with leading platforms such as: UiPath Automation Anywhere Microsoft Power Platform Celonis Power BI Tableau Enterprise AI/LLM ecosystems
- Experience supporting both captive and outsourced/BPO operating models.
- Relevant certifications in AI, cloud technologies, intelligent automation, agile methodologies, product management, or data analytics.
At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
- Annual Bonus
- Standard LTI
Health and Well-being Benefits
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
Other Well-being Resources
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
Life Balance Programs
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
