The roleAs a Senior Digital Marketing Account Manager, you'll be the trusted advisor your clients rely on to grow. You'll own a portfolio of high-touch B2B accounts driving satisfaction, retention, and revenue growth through proactive coaching, sharp performance communication, and strategic relationship management. This is a fully remote, high-impact role where your results are visible, your growth is real, and your clients feel it.
What you'll own- Portfolio NPS, retention, and churn reduction targets
- Upsells, cross-sells, renewals, and account expansion
- Client onboarding activation and milestone completion
- Campaign performance oversight - CPL and MCAC in range
- Client calls, escalations, and difficult conversations
- Ticket resolution within SLA and quality standards
- Driving adoption of Jumpfactor products, courses, and community
What you bring- 3+ years in account management or client success at a digital agency
- Proven revenue ownership - MRR, ARR, or QRR under management
- Strong track record on retention, renewals, and churn reduction
- Digital marketing fluency across SEO, PPC, content, and web
- Confident communicator - you lead calls, not just attend them
- Comfortable with CRMs, dashboards, ClickUp, or Jira
- Process-driven with experience in fast-paced, multi-client environments
Nice to have- Experience with MSP or Managed IT Services clients
- Demonstrated promotion or expanded scope within a previous role
- Hands-on familiarity with SEO concepts and strategy discussions
- Experience collaborating with SEO, PPC, and content specialists
This role is not for you if...- You wait for clients to come to you rather than proactively driving outcomes
- You're uncomfortable owning revenue targets and retention numbers
- You prefer a slow-paced environment with light accountability
Why people love working here- Competitive compensation with performance-based bonuses
- 100% remote with a skilled, high-energy international team
- Paid training, courses, events, and conferences
- Weekly learning programs and paid social events
- Clear career advancement paths as the agency grows
Join a team that's already winning
Eight Growth500 awards. $1.9B in client revenue. Clients who stay, grow, and refer. If building genuine client relationships - and being accountable for the results - is what drives you, you'll thrive here.
