About the Role
The Specialist, Digital Workplace Services is a senior technical leader responsible for designing, implementing, and supporting secure, scalable, and highly available endpoint and digital workplace solutions. This position establishes technical direction, develops technology roadmaps, evaluates emerging technologies and partners across the organization to align workplace technology with business needs and industry standards.
What You'll Do
- Provide technical leadership and strategic direction for desktop engineering, including establishing standards, priorities, and long-term technology roadmaps.
- Architect, deploy, and support enterprise endpoint solutions using Microsoft Configuration Manager (SCCM/MECM), Microsoft Intune, Group Policy, Microsoft 365, Microsoft Entra ID, and Amazon WorkSpaces.
- Lead application packaging, software deployment, operating system deployment, imaging, patch management, vulnerability remediation, configuration baselines, endpoint compliance, inventory, and reporting.
- Design secure, high-performing endpoint configurations and troubleshoot complex hardware, software, application, identity, security, and connectivity issues.
- Monitor, maintain, and resolve issues affecting Amazon WorkSpaces and associated services.
- Use digital employee experience platforms, including Nexthink and ControlUp, to monitor endpoint health, develop dashboards, improve the user experience, and drive proactive remediation.
- Develop automation, engineering standards, standard operating procedures, runbooks, technical documentation, and process improvements using PowerShell, Microsoft Graph, Power Automate, and related technologies.
- Mentor engineering staff and promote continuous learning, knowledge sharing, and professional development.
- Partner with IT teams and business stakeholders to translate business requirements into effective technical solutions and ensure seamless integration with the broader technology environment.
- Lead workplace technology upgrades, migrations, and deployments, ensuring successful delivery within agreed scope, schedule, and budget.
- Evaluate emerging workplace technologies and recommend solutions that improve security, reliability, operational efficiency, and the employee experience.
What You Bring
Required Qualifications
- High school diploma or GED.
- Minimum of 10 years of experience in desktop, endpoint, or digital workplace engineering.
- Expert-level experience with SCCM/MECM, Group Policy, operating system deployment, application packaging, enterprise software deployment, scripting, integration, and advanced troubleshooting.
- Strong experience with Microsoft Intune, Microsoft Entra ID, Microsoft 365, Amazon WorkSpaces, endpoint security, patching, vulnerability remediation, and compliance.
- Advanced knowledge of Windows endpoint configuration, Active Directory, hardware, networking, identity and access controls, and cybersecurity practices.
- Proficiency with PowerShell or comparable scripting and automation technologies.
- Demonstrated ability to lead complex technical projects, establish engineering standards, and mentor technical staff.
- Strong analytical and problem-solving skills, with the ability to identify root causes and implement sustainable solutions.
- Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences.
- Experience creating and maintaining technical documentation, procedures, configuration standards, and troubleshooting guides.
Preferred Qualifications
- Experience with Nexthink, ControlUp, Microsoft Graph, Power Automate, or comparable automation and digital employee experience platforms.
- Experience developing endpoint or digital workplace technology roadmaps.
- Knowledge of cloud-based workplace technologies, artificial intelligence capabilities, and modern endpoint management practices.
- Experience supporting VPN technologies, DNS, DHCP, storage systems, peripherals, and enterprise network connectivity.
- Relevant Microsoft, Amazon Web Services, endpoint management, or cybersecurity certifications.
- Experience administering macOS or Linux endpoints in an enterprise environment.
Salary Range:
$123,000 - $167,895
This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:
