Working Location: Ontario, Richmond Hill Workplace Flexibility: OnsiteJob DescriptionThe
Senior Demand Planner, Service Parts is responsible for the end-to-end management of demand planning, inventory optimization, replenishment planning, and service parts availability for the Olympus Canada Repair Center.
As the site's primary planning resource, this role independently manages both strategic and operational planning activities, including forecasting, inventory management, supplier coordination, shortage mitigation, and fulfillment support. The position serves as the key liaison between the repair center and cross-functional partners across Service, Procurement, Engineering, Logistics, Finance, and Global Supply Chain organizations.
The Senior Demand Planner drives planning execution and continuous improvement initiatives to balance customer service, inventory investment, and operational efficiency while ensuring repair parts availability and supporting customer commitments. The role also supports Latin America Division (LAD) fulfillment activities and collaborates with regional and global stakeholders located across multiple sites and time zones.
Job DutiesEnd-to-End Demand & Inventory Planning- Own demand forecasts for service parts using historical consumption, installed base, repair trends, product lifecycle status, and business inputs.
- Lead Service & Repair IBP planning activities, including forecast reviews, demand-risk assessments, and scenario planning.
- Maintain inventory policies, safety stock levels, replenishment parameters, and service-level targets.
- Analyze forecast accuracy, inventory performance, and planning KPIs; identify root causes and implement corrective actions.
- Serve as the primary planning lead for the Olympus Canada Repair Center, owning planning activities from forecasting through replenishment and fulfillment support.
Supply Planning & Fulfillment Management - Lead replenishment planning and coordinate with Procurement and suppliers to ensure material availability and service continuity.
- Manage supply risks, shortages, backorders, and recovery plans to minimize customer and operational impacts.
- Support LAD intercompany procurement and order fulfillment activities.
- Drive prioritization and allocation decisions during supply-constrained situations.
- Act as the primary escalation point for planning-related issues affecting service operations, inventory availability, or customer commitments.
Inventory Lifecycle Management - Lead excess and obsolete inventory reviews and mitigation strategies.
- Partner with stakeholders to support phase-in, phase-out, supersession, substitution, and end-of-life planning activities.
- Optimize inventory investment while minimizing supply, obsolescence, and service risks.
- Support inventory forecasting, budgeting, and financial planning activities in partnership with Finance.
Cross-Functional Leadership & Continuous Improvement - Act as the primary planning representative in cross-functional reviews and planning forums.
- Provide data-driven recommendations supporting operational, inventory, and financial objectives.
- Develop and maintain dashboards, reporting tools, and analytics to improve planning visibility and decision-making.
- Lead process improvement, planning governance, and system enhancement initiatives.
- Coordinate effectively with remote regional and global teams across multiple locations and time zones.
- Mentor peers and promote planning best practices across the organization through influence rather than direct authority.
Job QualificationsRequired:- Bachelor's degree in Supply Chain, Business, Engineering, Analytics, or a related field.
- 5-7+ years of experience in demand planning, inventory planning, service parts planning, procurement, or supply chain management.
- Strong knowledge of forecasting, inventory optimization, replenishment planning, safety stock methodologies, and S&OP/IBP processes.
- Advanced SAP and Microsoft Excel skills required; Oracle ERP and Power BI experience (preferred).
- Proven ability to independently manage planning responsibilities with minimal supervision.
- Demonstrated ability to balance strategic planning objectives with hands-on operational execution.
- Strong analytical, communication, stakeholder management, and decision-making skills.
- APICS/ASCM certification (CPIM, CSCP, or equivalent) (preferred).
The anticipated base pay range for this full-time position in this location is $89,052.00-$120,219.00 per year, plus potential for annual bonus (subject to plan eligibility and other requirements).
Why join Olympus?We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings you can count on:- Competitive salaries, annual bonus
- Comprehensive medical benefits and pension plan
- Generous Paid Vacation and Sick Time
- Paid Parental Leave and Adoption Assistance
Connected Culture you can embrace:- Work-life integrated culture that supports an employee centric mindset
- Offers onsite, hybrid and field work environments
- Paid volunteering and charitable donation/match programs
- Employee Resource Groups
- Dedicated Training Resources and Learning & Development Programs
- Paid Educational Assistance
Are you ready to be a part of our team?Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.
Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.
Artificial Intelligence is not being utilized in the Olympus hiring process.
Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Supply Chain
