Overview:
Lead and manage a team supporting business-critical applications and project deliverables.
- Work closely with **business users, development, QA, and support teams** on a daily basis to drive requirements and resolve issues.
- Use **SQL** and excel for data analysis, troubleshooting, reconciliation, and production issue investigation.
- Manage **production support**, including incidents, defects, data issues, root-cause analysis, and resolution.
- Support and analyze requirements related to **Salesforce applications, data, and integrations**.
- Serve as **Release Manager**, owning production changes and application enhancements end-to-end.
- Analyze business requests, translate them into clear requirements, and coordinate development, testing, approvals, and production implementation.
- Assess release dependencies and risks and ensure appropriate validation and rollback planning.
- Track requirements and production changes through **successful implementation and closure**.
- Provide clear status, risk, and escalation communication to business and technology stakeholders.
- Drive continuous improvements in application stability, support processes, and release execution.
**Required Skills**
- Strong hands-on **SQL, Excel and data analysis** experience.
- Strong **Production/Application Support** experience.
- Working knowledge of **Salesforce** and related data/integration concepts.
- Experience in **Release and Change Management**.
- Experience leading a **technical/analytical team** and driving deliverables.
- Strong understanding of **SDLC, production deployments, incident and change management**.
- Excellent **business stakeholder and cross-functional team management** skills.
- Strong analytical, troubleshooting, communication, and ownership capabilities.
- Ability to manage **multiple priorities and drive activities to closure independently**.
