About the Role
We’re looking for an experienced CyberArk professional to help lead the day-to-day operations and support of our enterprise Privileged Access Management environment.
In this senior technical role, you’ll be responsible for the stability, security, and performance of the CyberArk platform, acting as a senior escalation point for complex issues and helping ensure privileged access services remain reliable and resilient.
You’ll work closely with PAM Engineering, Architecture, Infrastructure, Application, and Security teams to resolve issues, improve the platform, automate operational activities, and strengthen our overall PAM capabilities.
What You’ll Do
- Provide advanced operational support across the CyberArk PAM environment, including Vault, PVWA, CPM, PSM, PSM for SSH, PTA, AAM, Secrets Manager, and Conjur.
- Monitor platform health, performance, capacity, availability, and operational alerts, proactively identifying and resolving potential issues.
- Lead the resolution of complex incidents and recurring problems, performing root-cause analysis and driving long-term fixes.
- Troubleshoot CyberArk onboarding, authentication, connectivity, password management, privileged sessions, and application integration issues.
- Execute platform maintenance, configuration changes, upgrades, patching, certificate renewals, and disaster recovery testing.
- Support integrations across Windows, Linux/Unix, applications, databases, network devices, cloud services, and other enterprise technologies.
- Develop automation using tools such as PowerShell, Python, and REST APIs to reduce manual work and improve operational reliability.
- Maintain technical documentation, runbooks, recovery procedures, and evidence supporting risk, audit, and compliance requirements.
- Partner with Engineering and other technology teams to continuously improve the CyberArk service.
- Provide technical guidance to other team members and serve as a senior escalation point for PAM operational issues.
What You’ll Bring
- 7+ years of hands-on CyberArk or similar vaulting solutions experience, including significant experience supporting complex production environments.
- Deep knowledge of CyberArk technologies including Vault, PVWA, CPM, PSM, safes, platforms, accounts, policies, and access controls.
- Strong troubleshooting experience across Windows, Linux/Unix, Active Directory, networking, certificates, databases, and application connectivity.
- Experience supporting major incidents, root-cause analysis, production changes, upgrades, and disaster recovery or failover testing.
- Experience with PowerShell and additional automation technologies such as Python or REST APIs.
- Understanding of privileged access, secrets management, high availability, disaster recovery, and security controls.
- Strong communication and stakeholder-management skills with the ability to lead resolution of complex technical issues.
- Experience working within structured incident, problem, change, and service-management processes.
Preferred
- 12+ years of broader technology, cybersecurity, identity, or infrastructure experience.
- Experience with cloud and secrets-management technologies, including Microsoft Azure.
- Experience supporting CyberArk integrations across a large, complex enterprise environment.
- Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related discipline, or equivalent professional experience.
Salary Range:
$108,775 - 184,965 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
