Senior Customer Success Manager, North America

About the job

As a senior Customer Success Manager, you will have ownership of driving engagement and value for a portfolio of enterprise customers with a particular focus on our US-based clients. You will:

• Manage, support and develop a portfolio of enterprise customers (B2B)
• Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
• Develop the business by identifying patterns and synergies between different end-user use cases
• Proactively share customer learnings and insights with the broader Stravito team.
• Report to the Lead Customer Success Manager for the US
• Work closely with Product, Tech & Design to make it happen!

About you

To be successful in this role, you need:

• 5+ years experience as an enterprise Customer Success Manager, experienced managing complex fortune 1000 accounts.
• "Customer mindset" - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
• Business-orientation - constantly thinking of how to grow and scale your customer.
• Ability to thrive in start-up and remote-first environments
• Strong interpersonal and communication skills
• Fluency in English, both spoken and written

This role is remote but applicants must be a current tax resident in one of the following locations: Georgia, Missouri, New Jersey, New York, North Carolina, Ohio, South Carolina, Texas or Virginia.

For this US-based role, the salary range is $110,000 - $129,000 per year. Actual pay within this range depends on your permanent work location, local market standards, and relevant experience.
What's in it for you?

You will join a remote-first and globally spread team, with company events a couple of times each year as the icing on the cake 🎂 We offer a fun, collaborative environment where everyone truly cares and helps each other. We have zero micro-management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. Add to that a competitive compensation package, the possibility of working with cutting-edge technology in our industry (such as GenAI) and to be part of simplifying the professional lives of many - what's not to like?

We look forward to hearing from you!