As a
senior Customer Success Manager, you will have ownership of driving engagement and value for a portfolio of enterprise customers with a particular focus on our US-based clients. You will:
- Manage, support and develop a portfolio of enterprise customers (B2B)
- Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
- Develop the business by identifying patterns and synergies between different end-user use cases
- Proactively share customer learnings and insights with the broader Stravito team.
- Report to the Lead Customer Success Manager for the US
- Work closely with Product, Tech & Design to make it happen!
About youTo be successful in this role, you need:
- 5+ years experience as an enterprise Customer Success Manager, experienced managing complex fortune 1000 accounts.
- "Customer mindset" - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
- Business-orientation - constantly thinking of how to grow and scale your customer.
- Ability to thrive in start-up and remote-first environments
- Strong interpersonal and communication skills
- Fluency in English, both spoken and written
This role is remote but applicants must be a current tax resident in one of the following locations: Georgia, Missouri, New Jersey, New York, North Carolina, Ohio, South Carolina, Texas or Virginia.For this US-based role, the salary range is $110,000 - $129,000 per year. Actual pay within this range depends on your permanent work location, local market standards, and relevant experience.
What's in it for you?You will join a remote-first and globally spread team, with company events a couple of times each year as the icing on the cake 🎂 We offer a fun, collaborative environment where everyone truly cares and helps each other. We have zero micro-management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. Add to that a competitive compensation package, the possibility of working with cutting-edge technology in our industry (such as GenAI) and to be part of simplifying the professional lives of many - what's not to like?
We look forward to hearing from you!
