5-7 years of relevant experience in customer success or support roles.
Strong understanding of the mobile ecosystem and app marketing.
Experience in SaaS and B2B environments is essential.
Proven ability to identify customer needs and demonstrate product value.
Ownership mentality for post-sales relationships and customer growth.
Ability to champion the product and act as an evangelist.
Excellent written and verbal communication skills.
Responsibilities
Onboard customers and provide integration support to enhance product adoption.
Serve as the primary contact for accounts, focusing on customer growth.
Cultivate relationships with senior stakeholders and manage account strategies.
Offer expertise in CRM and mobile marketing automation to clients.
Advise clients on optimal usage of the MoEngage platform.
Act as a product evangelist, consulting with leading internet companies on growth strategies.
Maintain awareness of information security concepts and best practices.
Benefits
Opportunity to work with top internet companies and influence their growth.
Engagement in a dynamic and evolving mobile marketing landscape.
Collaborative work environment with a focus on customer success.
Professional development opportunities in SaaS and B2B sectors.
Full Job Description
Roles and Responsibilities:
Onboard customers with Integration support and drive adoption of MoEngage products
Be the point of contact for Accounts and be responsible for the growth of the customer
Build relationships with senior stakeholders and manage account planning
Provide relevant CRM and mobile marketing automation expertise to the Customers
Advise clients on the most effective ways to use the MoEngage Platform
Be a Product Evangelist, consulting the top internet companies on their growth.
Awareness on Information Security concepts and Best Practices
Requirement:
5-7 years of experience with relevant experience.
Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
SaaS and B2B experience is a must.
Ability to understand customer requirements and see how MoEngage can add value in various ways.
Take ownership of the relationship post-sales and grow the customer
Champion the product and be an evangelist
Empathy - Needed in any client-facing role, also important for working with other teams.
Strong written and verbal communication skills
The annual On-Target Earnings (OTE) for this position is $100,000 - $145,000 USD. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.
