We are looking for a
Senior Customer Success Manager to join our
Client ServicesTeam.
This role will report to Team Manager, Customer Success.
Why is this role so important at Similarweb?The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb's platform, is essential to keeping clients engaged with Similarweb for years.
- The CSM is in the front line, bringing our platform and data to life for the client
- The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points
So, what will you be doing all day?Your role as part of the
Client Services Team means your daily
responsibilities may include:
- Lead, manage, and expand long-term customer relationships; focus on understanding the client's KPIs to ultimately drive positive business outcomes
- Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data
- Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
- Ensure our users are engaged with the platform and understand the value ("the so what?") it brings them towards achieving their goals
- Develop strong subject matter expertise across Similarweb's entire product portfolio
This is the perfect job for someone with:- Solid understanding of the digital marketing space and trends
- Client facing experience
- Strong relationship-building skills -the ability to quickly build rapport and establish trust (both internally and with clients)
- Analytical and consulting mindset with the ability to turn data into a story
- Experience producing high-quality decks and decks and client-facing materials
- Excellent problem-solving and critical-thinking skills
- Team player who can collaborate effectively with colleagues and business partners
- 5-6 years' experience as a CSM
**At Similarweb, collaborating with our colleagues in the office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**
The base salary range for this position in the Burlington, Massachusetts area is $101,000 to $115,000, plus benefits, including: medical, dental, and vision insurance, 401K plan, potential equity, employee stock purchase plan, and paid sick and parental leave.
In addition, this position is eligible to participate in the company's sales incentive plan, with a maximum target OTE of up to $165,000, depending upon the final terms of employment and achievement of established targets. Individual compensation is based upon a number of factors, including qualifications and relevant experience. The base salary range above is for the Burlington, Massachusetts area, and could vary for candidates in other locations.
#LI-KZ #LI-Hybrid
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