DescriptionWe are looking for a motivated Senior Customer Success Manager to support and expand our growing business activities. You will be responsible for driving success at the most strategic level within your accounts and implementing a broad strategy for earning customer acceptance across the organization.
You will be working closely with our Product, R&D, and Medical teams.
Responsibilities- Build and maintain relationships with mid-market & enterprise accounts, from clinicians up to C-level executives and decision-makers after signing an agreement
- Work closely with our clients, and different external and internal stakeholders to drive successful implementation and to demonstrate the product value
- Be the voice of the clients and the internal focal point for any client need
- Own client communications and account operations: Set up, facilitate, and lead personal & group F2F and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunities
- Track, monitor, and manage accounts with specific KPIs for clients on the Hubspot CRM system, in addition to clients KPIs (Usage, engagement, etc)
- Take part in product cycles, roadmap planning, and execution
Requirements- 8-10 years of successful experience in account/success management, focused on larger healthcare organizations, such as health systems or IDN/ACO or MSO networks.
- Experience deploying population health solutions in value-based care provider organizations- a must!
- Project management experience including managing Customers' Onboarding process, owning and managing all aspects of clients from activities from Close-Won to Go-Live and product Value
- Experience in managing customers' renewal process, with a high retention rate track record
- Ability to work independently as well as part of a team in a fast-paced environment
- Strong communication and storytelling skills
- The position requires 50% travel based on business needs
- Experience in Value Based Care- a must!
- Technical background - Advantage
- Experience in sales - Advantage
