Bachelor's degree in Computer Science, Engineering, or related field; advanced degree preferred.
Proven experience in customer success or technical account management in tech environments.
Strong foundation in cloud computing, AI, and ML technologies; ability to simplify complex concepts.
Excellent interpersonal, communication, and presentation skills.
Demonstrated ability to build relationships within organizations at all levels.
Adaptable to fast-paced work environments with changing fact-sets.
Responsibilities
Develop and maintain strong customer relationships to understand their needs.
Work on case studies to showcase customer successes and advocacy.
Act as a liaison between clients and technical teams to ensure alignment.
Provide technical guidance on cloud-based AI and ML solutions.
Conduct progress reviews and report on key performance indicators.
Coordinate customer journeys with product and engineering teams.
Stay informed on industry trends to advise clients.
Benefits
Competitive compensation
Restricted Stock Units
Paid time off & paid holidays
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match
Volunteer time off
Full Job Description
About This Role:
We are seeking a highly motivated and skilled Senior Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position.
What You'll Be Working On:
Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
Customer Advocacy: Work on case studies to highlight customer successes.
Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.
Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities.
Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.
Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.
What You'll Bring to the Team:
Educational Background: Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degree preferred.
Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
Technical Proficiency: Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
Interpersonal Skills: Excellent interpersonal, communication, and presentation skills.
Relationship Building: Demonstrated ability to build relationships at all levels within an organization.
Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.
Benefits:
Competitive compensation
Restricted Stock Units
Paid time off & paid holidays
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match up to 4% of salary
Volunteer time off
Compensation:
Compensation will be paid between $190,000 - $215,000 OTE+ Bonus. Restricted Stock Units are included in all offers. Compensation will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data
