The Senior Customer Quality Engineer collaborates with cross-functional teams to keep product flowing successfully and is responsible for providing support to quality engineering improvement projects and interfaces with teams consisting of engineering, manufacturing operations, supplier quality and service engineering to assure ongoing product compliance and control. This role will be responsible for responding with a sense of urgency to customer inquiries, executing inspection plans, quarantine and disposition of product
Roles and Responsibilities:
- Responsible for customer account for all quality related topics
- Drive urgency to customer issues to lead containment and resolution working with cross functional teams and suppliers
- Promote a continuous improvement environment by providing leadership and direction to manufacturing, assembly and engineering teams
- Develop processes internally to meet customer requirements
- Lead resolution of warranty and quality issues
- Analyze component failure rates and provide Manufacturing, Supplier Quality and Engineering with feedback
- Analyze data, identify trends and facilitate cross functional A3 improvement projects
- Direct the overall execution of internal product audits and nonconformance resolution
- Support New Product Introduction and manage qualification of manufacturing through the APQP process
- Conduct and manage audits/assessments of processes and quality systems (ISO, internal audit, etc)
- Gather and analyze product data to lead improvement initiatives to reduce the potential for defects
- Provide direction and assistance to the Quality & Manufacturing team at Generac manufacturing sites for prioritizing actions and tasks of quality initiatives
- Ensure test inspection integrity (MSA/ GR&R)
- Create and deploy standard Generac tools, methodologies and standards
Minimum Qualifications:
- Bachelor's Degree in Engineering
- 5 years' experience working in Quality in a manufacturing environment and managing of large customer
- Experience using continuous improvement tool set
Preferred Qualifications:
- Certified Quality Engineer
- Certified Six Sigma Green Belt
- Certified Quality Auditor
Knowledge, Skills and Abilities:
- Knowledge of APQP, PPAP procedures, and ISO
- Effective verbal and written communication skills
- Demonstrated problem-solving skills
- Ability to lead, collaborate and work with teams to drive improvements
- Ability to successfully managing shifting deadlines and priorities in a fast-paced environment
- Knowledge of the application and interpretation of manufacturing quality metrics
- Ability to use Microsoft Office Suite and SAP business systems
- Knowledge of Lean principles & improvements
- Ability to implement lean principles and improvements
- Ability to analyze component failure rates and provide Manufacturing, Supplier Quality and Engineering with feedback
- Ability to analyze data, identify trends and facilitate cross functional A3 improvement projects
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
