Location: USA - VIRTUAL - US Texas
Division: Solutions
Job Posting Title: Senior Customer Enablement Manager, GCM, Customer Enablement - 130057
Time Type: Full Time
POSITION SUMMARY
The Senior Customer Enablement Manager provides operational support and oversight across the customer account, acting as a direct link between Global Customer Management (GCM), the customer, and regional and local DSV operations.
The role is responsible for driving operational performance, standardization and visibility across the account while supporting customer requirements, strategic initiatives and continuous improvement. The Senior Customer Enablement Manager will partner closely with operations leadership to ensure priorities are understood, performance expectations are met and risks or issues are proactively managed and escalated.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Act as a primary GCM point of contact for operational customer requests and provide visibility to GCM leadership on operational performance, risks and key activities.
- Build strong partnerships with regional and local operations leadership to ensure GCM and customer requirements are understood, implemented and sustained.
- Monitor operational KPIs, customer SLAs and key performance trends across locations.
- Support weekly, monthly and quarterly customer and internal operational reviews.
- Drive follow-up and accountability for operational actions, service issues and customer commitments.
- Partner with operations to identify root causes, corrective actions and continuous improvement opportunities.
- Support implementation of new sites, customer programs, operational changes and account-level initiatives.
- Promote standardization of processes, tools and operating practices across the account.
- Collaborate with Customer Enablement, Business Management, CoE and other functional teams to support account strategy and execution.
- Build and maintain strong relationships across DSV and the customer organization and appropriately escalate operational risks or performance gaps.
- Support strategic initiatives and account roadmaps, ensuring key activities are tracked and measured against customer objectives.
REQUIRED SKILLS & COMPETENCIES
Education & Experience
- Strong background in operations, supply chain, logistics, key account management or program management.
- Contract logistics and multi-site operational experience preferred.
- Demonstrated experience managing customer relationships and working across multiple functional and operational teams.
- Strong understanding of operational KPIs, service performance and continuous improvement.
Other Skills
- Strong communication and interpersonal skills with the ability to influence across organizational levels.
- Strong problem-solving and analytical capability.
- Ability to communicate clearly and effectively at both operational and executive levels.
- Results-oriented, proactive and comfortable working in a fast-paced customer environment.
- Strong organizational skills with a program-management mindset and ability to manage multiple priorities.
- Strong Microsoft Office skills, particularly Excel and PowerPoint.
- Bilingual skills (English/Spanish) preferred but not required
WORK ENVIRONMENT
Working Conditions
Mixed office and operational environment
Physical Effort
Light Manual: Occasional movement of items up to 20 lbs; frequent walking or standing.
Mental Effort
Sustained concentration and analytical effort
Other
Regular Travel or Weekend/Overnight Shifts
For this position, the expected base pay range is $102,000.00 - $127,000.00 USD Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
