15+ years in federal contract or program management
10+ years managing federal contracts with multiple task orders
Experience overseeing a workforce of 200+ employees
Proven leadership of managers in operations and workforce support
Expertise in the employee lifecycle management
Strong skills in customer relations and problem-solving
Responsibilities
Maintain accountability for contract performance across all task orders and locations
Act as the primary company contact for USMS and government stakeholders
Review and address performance, staffing, and quality issues
Ensure effective processes for recruiting, onboarding, and training
Implement quality-control measures and track corrective actions
Monitor workforce levels and contract deliverables across locations
Coordinate with various internal teams to support contract personnel
Travel as needed for customer engagement and oversight
Benefits
Flexible location with travel requirements
Opportunity for senior-level leadership engagement
Involvement with a large, diverse workforce
Collaboration with multiple internal departments
Potential for professional development through certifications
Full Job Description
Eagle Harbor is seeking a Senior Contract Manager to provide executive-level oversight. The Contract Manager will manage day-to-day contract activities and workforce support.
The Contract Manager retains overall accountability for contract performance, staffing, quality, employee support, and customer satisfaction across more than 200 contractor personnel, multiple task orders, and USMS locations. This person serves as the company's authorized representative and primary point of contact, providing senior-level leadership, resolving escalated issues, and ensuring supervisors and employees have the direction and resources needed to deliver consistently.
This position is not required to be located at a USMS site; however, travel for customer engagement, contract performance oversight, and workforce support will be required as needed.
Position Responsibilities:
Maintain overall accountability for performance across all task orders, locations, and labor categories.
Serve as the senior company point of contact for the USMS COR and other government stakeholders; receive and act on authorized work orders and technical direction within the contract's terms.
Review performance, staffing, quality, and deliverable status; address risks and resolve escalated issues.
Ensure effective processes are in place for recruiting, onboarding, orientation, training, scheduling, retention, performance support, and offboarding.
Ensure quality-control activities identify issues promptly and that corrective actions are tracked through resolution.
Maintain visibility into workforce levels, vacancies, coverage, training, employee concerns, and contract deliverables across the dispersed workforce.
Coordinate with company HR, recruiting, security, contracts, finance, payroll, IT, and quality teams to support contract personnel.
Provide senior-level communication and reporting to company leadership and the government customer.
Travel to USMS locations as needed for customer engagement, workforce support, and performance oversight.
Required qualifications
15 or more years of progressively responsible experience in federal contract management, program management, or comparable operational leadership.
At least 10 years managing federal contracts or programs, including multiple task orders under a BPA, IDIQ, or comparable contract vehicle.
Demonstrated accountability for a workforce of 200 or more employees, preferably across multiple locations and through subordinate managers or site leads.
Experience leading managers responsible for day-to-day operations, staffing, quality, or workforce support.
Experience overseeing the employee lifecycle, including recruiting, onboarding, training, scheduling, performance management, retention, and offboarding.
Strong customer relationship, communication, problem-solving, and leadership skills.
Preferred qualifications
Direct Department of Justice experience; USMS experience is highly preferred.
Bachelor's degree in business, management, public administration, or a related field; advanced degrees are highly preferred.
Project management or contract management certification.
