Introduction to TeamExpedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
This Senior Content Designer role is part of the Experience Design Organization team which sits within our Product division. The team uses human-centered design, research, content design, and cross-functional collaboration to create, understand, develop, and test intuitive experiences for travelers and partners. In this role, you will shape clear, cohesive, and meaningful product experiences that help people navigate Expedia's products and journeys with confidence.
In this role, you will:- Design and evolve clear, useful, and engaging content experiences that support customer and business needs across products and services.
- Own content design work end to end, from understanding user and business problems through content strategy, creation, testing, launch, and ongoing refinement.
- Partner with product managers, designers, researchers, engineers, and other stakeholders to translate complex requirements into intuitive content solutions.
- Apply content design principles, user research, data, experimentation, and feedback to improve clarity, usability, accessibility, and overall customer outcomes.
- Establish and promote content standards, patterns, and best practices that improve consistency and scalability across experiences and domains.
- Safely integrate and operate AI/ML-enabled solutions that improve outcomes, including familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products.
Minimum Qualifications:- Bachelor's degree in Content Design, UX Design, Communications, Journalism, English, Human-Computer Interaction, or a related field; or equivalent related professional experience.
- Several years of relevant professional experience in content design, UX writing, product content, or a related discipline, delivering content experiences for digital products or services.
- Demonstrated ownership of content design initiatives or experiences across the product development lifecycle, from problem definition through delivery and iteration.
- Strong proficiency in content strategy, information architecture, user-centered design, writing and editing, and communicating complex ideas clearly to technical and non-technical stakeholders.
- Experience collaborating with cross-functional product and technology teams and using research, metrics, experimentation, or feedback to inform content decisions.
Preferred Qualifications:- Experience designing and evolving content systems, patterns, guidelines, or frameworks that support consistent experiences across multiple products, platforms, or domains.
- Demonstrated ability to lead content design approaches, evaluate tradeoffs, and align content solutions with broader product, customer, accessibility, and organizational objectives.
- Track record of improving content and operational excellence through reusable patterns, streamlined workflows, documentation, automation, and disciplined measurement of outcomes.
- Hands-on experience using AI-driven tools or workflows in content design, research, experimentation, or production, with the ability to apply AI/ML concepts safely to improve content quality and customer experiences.
- Experience applying data-driven decision making, qualitative research, experimentation, analytics, or usability testing to evaluate content effectiveness and influence product direction.
The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Chicago is $161,000.00 to $225,500.00. Employees in this role have the potential to increase their pay up to $257,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Austin is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perksExpedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.
Accommodation requestsExpedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
Important noticeEmployment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is [redacted].com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
