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At Humana, we’re building human-centered experiences that help people navigate healthcare with confidence. We’re looking for a Senior Content Designer to drive content design and strategy within product areas across our digital ecosystem. You’ll report to the Director of Content Development.
You’ll operate as an embedded partner within cross-functional teams, shaping experiences across web, mobile, apps and emerging digital surfaces. This role is ideal for someone who thrives in ambiguity and combines strong content craft with product thinking, uses research and data to guide decisions, and contributes to scalable content systems in a complex, regulated environment.
What you'll do
Drive content design for features and journeys using research, analytics, and content assessments (audits, inventories, touchpoint mapping)
Translate research, stakeholder, and journey insights into clear, actionable digital experiences
Plan and execute content across the product lifecycle, including creation, review, approval, and QA
Simplify complex, regulated healthcare information with clear, accessible content across UI, microcopy, and multi-channel experiences
Structure content for usability and findability, contributing to information architecture, navigation, and taxonomy
Partner cross-functionally with product management, product design, research, engineering, legal and compliance
Apply and contribute to guidelines, standards, and tools to ensure consistency and quality
Drive optimization using analytics, VOC data, and testing to improve performance
Scope and impact
Own content across features or product areas from discovery through optimization
Influence product decisions through content design, research insights, and human-centered design
Contribute to content systems, including information architecture, guidelines, and reusable patterns
Improve content quality, clarity, and consistency within teams
Support continuous improvement through measurement, testing, and iteration
Why this role matters
You'll make healthcare experiences clearer, more accessible, and easier to navigate, helping people get the information they need to make confident decisions about their health.
Use your skills to make an impact
Required Qualifications
5+ years in content design, UX writing, or content strategy, with experience owning content from discovery through delivery and iteration
Strong writing and editing skills, with the ability to simplify complex or regulated information
Experience conducting content audits, research, and developing data-informed content strategies
Solid understanding of information architecture, content structures (taxonomies, models), and findability, with familiarity in accessibility and brand/style standards
Proven cross-functional collaboration and a portfolio demonstrating end-to-end work and measurable impact
Preferred Qualifications
Experience in healthcare or other regulated industries
Familiarity with SEO and content optimization practices
Experience contributing to guidelines, templates, or governance processes
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$86,300 - $118,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 10-30-2026
