Bachelor's degree from an accredited college or university
3+ years of experience in consulting, government, energy, utilities, public policy, sustainability, or related fields
Experience managing workstreams and developing client-facing reports
Strong analytical, written, verbal, and interpersonal communication skills
Ability to manage multiple priorities in a collaborative environment
Proficiency in Microsoft PowerPoint, Excel, Word, and Teams
Ability to travel as required
Responsibilities
Lead consumer protection activities for state/local grant programs
Manage the end-to-end application lifecycle to meet client-defined KPIs
Develop and maintain complaint-resolution procedures and program documentation
Build productive relationships with clients and colleagues through effective communication
Participate in client meetings and escalate project issues as necessary
Provide guidance and mentoring for junior team members and subcontractors
Monitor consumer protection metrics and analyze trends to identify risks
Benefits
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Tuition Reimbursement and Skills Development Opportunities
Emergency Back-Up Childcare Program
Mobility Stipend
Full Job Description
Job Family: Management Consulting
Travel Required: Up to 25%
Clearance Required: None
What You Will Do:
Lead consumer protection activities for state/local grant programs and translate program requirements into operational policies and procedures.
Manage the end-to-end application lifecycle, ensuring efficient processing and achievement of client-defined KPIs and performance metrics.
Develop and maintain complaint-resolution procedures, escalation protocols, contractor requirements, customer disclosures, and related program documentation.
Build productive working relationships with clients and colleagues through strong communication, preparation, and follow-through.
Participate in client meetings, workshops, interviews, and working sessions, communicating effectively with stakeholders and escalating broader project issues as appropriate.
Provide day-to-day guidance, mentoring, and first-level review for junior team members and subcontractors assigned to the workstream.
Support project administration activities, including schedules, deliverable tracking, action-item management, and project documentation.
Oversee the intake, investigation, escalation, resolution, and documentation of consumer complaints and issues.
Partner with contractor management, quality assurance, monitoring and compliance, customer service, technology, marketing, and program operations teams to identify and mitigate consumer risks.
Monitor consumer protection metrics and analyze complaints, customer feedback, inspections, and program data to identify trends and systemic risks.
Develop corrective actions and program improvements in response to identified consumer protection issues.
Support fraud, waste, and abuse prevention activities and the escalation of potentially improper contractor or program activity.
Develop training, guidance, and consumer-facing materials that clearly communicate customer rights, program requirements, and available avenues for assistance.
Provide consumer protection reporting and recommendations to program leadership and state clients.
What You Will Need:
No sponsorship is available for this position
Bachelor's degree from an accredited college or university
Minimum of THREE (3+) years of experience in consulting, government, energy, utilities, public policy, sustainability, infrastructure, data analytics, program operations, or a related field
Experience managing assigned workstreams, conducting analysis, and developing client-facing reports, presentations, or other deliverables
Strong analytical, written, verbal, and interpersonal communication skills
Ability to manage multiple priorities and work effectively in a collaborative consulting environment
Proficiency with Microsoft PowerPoint, Excel, Word, and Teams
Ability to travel as required
What Would Be Nice To Have:
Experience supporting government agencies, public authorities, utilities, regulators, or mission-driven organizations
Experience supporting program implementation, PMOs, grants management, policy analysis, or business-development efforts
Graduate degree and/or relevant professional certification
#LI-DNI
The annual salary range for this position is $89,000.00-$148,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is a management consulting firm headquartered in Washington, D.C. The firm provides consulting services to clients in the public and commercial sectors, with a focus on energy, financial services, healthcare, national security, and aerospace and defense. Guidehouse was founded in 2018 as a spin-off from PwC. The firm has over 7,000 employees and operates in more than 50 locations worldwide.
