Job Summary:
The Senior Conference Services Manager is responsible for managing and executing all aspects of group events from the time of contract through the end of the event. This role serves as the primary contact for clients, coordinating efforts across departments to ensure seamless delivery of conferences, banquets, and group functions. The position requires strong leadership, communication, and organizational skills to deliver a high-touch luxury guest experience while maximizing operational efficiency and profitability.
Job Specifications:
Onsite: Black Desert ResortShift & Schedule Availability: Year-Round / Full-TimePay Range: $83,000 – $95,000/year plus incentive bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Responsibilities
- Serve as the primary liaison between the client and resort departments for all assigned group events.
- Lead pre-event planning, including BEO development, site inspections, timelines, and logistics.
- Coordinate all aspects of conference services, including audio/visual needs, banquet setup, décor, and guest accommodations.
- Ensure that all departments are informed and prepared for event execution through timely communication and documentation.
- Attend and lead pre-conference meetings and post-event evaluations.
- Work closely with Sales Managers to ensure smooth turnover from booking to servicing.
- Monitor event profitability by managing costs, upselling services, and ensuring billing accuracy.
- Oversee and support on-site execution of events, serving as the client’s point of contact.
- Develop relationships with key clients to encourage repeat business and client loyalty.
- Mentor conference services managers and coordinators as needed.
- Serve as acting liaison or department lead in the absence of the Director of Catering & Conference Services, ensuring continuity of operations, team guidance, and client satisfaction during critical events and day-to-day functions.
- Resolve challenges quickly, professionally, and in a manner consistent with resort standards.
- Support marketing efforts and partner on promotional packages or campaigns related to meetings and events.
Qualifications
- 4+ years of experience in conference services, catering, or event planning in a luxury hotel or resort setting.
- Strong knowledge of banquet event operations, group logistics, and luxury service standards.
- Proficiency in Microsoft Office Suite, Delphi, Opera, or similar event management software.
- Exceptional written and verbal communication skills.
- Proven success managing complex, multi-day events and multiple client accounts simultaneously.
- Ability to build strong relationships with clients, vendors, and internal departments.
- Excellent time management and attention to detail.
- CMP or similar certification preferred but not required.
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