Salary : $86,818.66 - $116,677.03 Annually
Location : Centennial II, Human Resources Department, 805 Central Avenue, Suite 200, Cincinnati, Ohio 45202, OH
Job Type: Full-time Classified
Job Number: 26-03329
Department: Enterprise Technology Solutions
Opening Date: 10/15/2026
Closing Date: 11/5/2026 11:59 PM Eastern
General Statement of Duties
This position is located in the Enterprise Technology Solutions department. This employee is responsible for customer service and technical support on the Enterprise Service Desk.
Employee performs a variety of professional, technical, and analytical duties in the operation of enterprise, client/server, and desktop computer systems and networks. Employee assists in the analysis of city, county, and criminal justice agencies' data processing needs; assists in the design, testing, and implementation of systems; performs network design, implementation and maintenance, data/database analysis/administration, and modifications to existing computer applications. Performs related duties as required.
Minimum Qualifications (KSAs)
(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)
Knowledge of:
(One or more of the following categories may be required)
All Categories:
Principles of computer data processing.
Design, installation, and maintenance of enterprise, distributed, client server, and desktop computer systems.
Principles and practices of computer network systems analysis and design.
Current trends and new technologies in data processing.
Desktop software packages and operating systems.
Principles of effective documentation.
Principles of providing effective customer service.
Operating Systems:
Methods and practices of installation for upgrading of client servers and desktop computer, hardware and software.
Computer system configurations.
Operating system structures.
Networking:
Principles of computer network systems analysis and design.
Local area network hardware and transmission protocols.
Data communication concepts and principles.
Internet and intranet architecture.
Network security policies, techniques, and procedures.
Network configuration, maintenance, and diagnostic procedures and techniques.
Licensing Agreement enforcement.
Programming:
Standard programming languages.
Computer operating systems/hardware.
Program design and analysis.
Principles and techniques of programming.
Programming languages (Java, C, C++, Visual Basic, etc.) and utilities.
Database Administration:
Database management systems.
Database design.
Database tools.
Data/file management tools.
Database utilities.
Data warehouse and multi dimensions.
File and data recovery.
Database security methods and techniques.
Physical control standards and procedures.
Database software (Oracle, SQL, etc.)
Web:
In-depth graphic design.
User interface design.
Advertising and marketing.
Information architecture.
Management of e-commerce.
Front-end web code such as HTML and JavaScript.
Business:
Business systems analysis.
Business software packages.
GIS:
Desktop GIS software for analysis, query, and visualization (e.g., ESRI's ArcView).
WEB-based GIS application interfaces and data presentation.
Desktop or Workstation GIS advanced software for data creation, geo processing, and conversion (e.g., ESRI's Arc Info).
Geo-locational and Geo-relational dataset concepts and database structures.
Engineering/surveying principles and practices as related to GIS and GPS (global positioning systems) applications.
Interface and integration of GIS database systems with other public enterprise systems such as permitting, licensing, and financial systems.
Skill to: (All Categories)
Install, configure, upgrade and maintain hardware and software, including that related to local and wide area networks.
Perform hardware modifications such as chip replacement and board swaps.
Troubleshoot and resolve network hardware and software problems.
Use and maintain networking test equipment.
Ability to: (All Categories)
Read and prepare clear and concise reports and technical documents.
Work with minimal supervision.
Provide effective customer service.
Develop and recommend cost effective improvements for technical systems.
Implement systems based on design specifications and instructions.
Evaluate and recommend purchase of computer equipment, services and supplies.
Analyze, design, program, test, debug, document and maintain various systems and
applications.
Develop procedures and means of storage for archiving data.
Examples of Work Performed
(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)
Performs all essential functions of a Computer Programmer Analyst.
Installs and maintains servers and network equipment.
Troubleshoots any application or server connections.
Installs, configures, and troubleshoots office network software and operating systems.
Identifies the need for hardware and software upgrades and perform upgrade.
Under minimal supervision, develops specifications, codes, tests and documents application programs.
Under minimal supervision, develops specifications, codes, and tests interfaces and conversion programs or procedures.
Creates and maintains medium project work plans.
Creates data flow documents which detail systems or business problems.
Evaluates and tests options for backup, restoration, and recovery procedures.
Identifies software requirements.
Drafts requests for proposals to accomplish design objectives.
Evaluates and specifies hardware and software configuration and places orders with vendors.
Applies a general understanding of protocols, topology, hardware and software, and network design.
Evaluates and specifies networking equipment and application.
Applies network hardware and software troubleshooting skills.
Provides second level network problem escalation resolution.
Develops and administers end-user training programs.
Assures that appropriate IT security is considered in all tasks.
Acts in compliance with the City of Cincinnati's Information Security Policy, Administrative Regulations, and related standards and procedures in the City's Human Resources Policies and Procedures.
Required Education and Experience
PLEASE REVIEW THIS SECTION CAREFULLY.
IF YOU AIM TO QUALIFY VIA CREDIT HOURS, PLEASE ATTACH A COPY OF YOUR TRANSCRIPTS FROM AN ACCREDITED COLLEGE OR UNIVERSITY, OTHERWISE YOU CAN ATTACH COPY OF YOUR DIPLOMA OR TRANSCRIPTS.
Each applicant must have completed an Associate's Degree from an accredited college or university with a major in computer science, information technology, computer programming, criminal justice, geography or a related field. In addition, each applicant must have one year of professional paid work experience performing work similar to that listed under "Examples of Work Performed."
***OR***
Each applicant must have completed 45-quarter credit hours from an accredited college or university with 30 of the 45 credit hours being in computer science, information technology, and/or computer programming. In addition, each applicant must have two years of professional paid work experience performing work similar to that listed under "Examples of Work Performed". A certification program, such as a Novell or Windows NT engineer, may substitute for one year paid work experience (completion of other certification programs not listed will be reviewed on a case-by-case basis).
OTHER REQUIREMENTS
Must have a valid Driver's License for some positions.
Some positions may require a criminal background investigation and fingerprinting due to the sensitive nature of the work.
May be required to work irregular hours and be on-call.
MILITARY EDUCATION & EXPERIENCE EVALUATION
Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations. Candidates must attach their Joint Services Transcripts evaluated by the American Council on Education (ACE) if they would like military course work to be considered as part of the application review. Please follow the link below for additional information.
Working and Physical Conditions
Environmental Conditions: Office environment, exposure to computer screens; travel to sites within the City/Hamilton County may be required.
Physical Conditions: Duties require maintaining physical condition necessary for sitting and standing for prolonged periods of time; general manual dexterity; must be able to operate assigned vehicle (as required).
Probationary Period: Twelve months.
Supervision Exercised: May exercise technical and functional supervision over professional, technical, and clerical personnel.
HR Contact:
The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan. For specific questions, contact the HR Contact indicated on the Job Posting.
The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units.
The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.
Holidays
The City of Cincinnati has 11 paid holidays annually that include:
New Year's Day
Martin Luther King Day
President's Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Veterans' Day
Thanksgiving Day
Day after Thanksgiving
Christmas
Health Insurance
The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan.
Eligible dependents include:
Legal Spouse or Equal Partner
Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order")
Step-child
Child for whom the employee or employee's spouse/equal partner is a legal guardian
Basic Life Insurance
A $50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.
Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance
Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.
Flexible Benefits Plans
Healthcare Flex Spending Account
City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.
Dependent Care Flex Spending Account
City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work-related dependent care expenses. Participants can set aside money each year through pre-tax payroll deductions to pay for these expenses.
Transportation Expense Reimbursement Account
City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set-up a pre-tax payroll deduction up to an IRS regulated amount.
Healthy Lifestyles Program
City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to $300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.
Integrated Health Reimbursement Arrangement (HRA)
This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans
