About the RoleWe are seeking a
Senior Compliance Specialist to strengthen and protect our controlled substance compliance program through Customer Due Diligence (CDD), Suspicious Order Monitoring (SOM), and Know Your Customer (KYC) activities. In this role, you'll evaluate customer risk, conduct investigations, support regulatory compliance, and help maintain the integrity of our closed system of controlled substance distribution.
Working closely with pharmacy customers, internal business partners, and regulatory agencies, you'll conduct site visits, assess diversion risk, analyze customer activity, and provide well-supported compliance recommendations. This role combines investigative work, relationship management, and analytical problem-solving in a collaborative, fast-paced environment.
Location: Remote with travel. Candidates based in the Houston, TX area are strongly preferred. This role requires
25 to 50% travel during peak periods for customer site visits and compliance activities.
What You'll Do- Conduct Customer Due Diligence (CDD) reviews and Know Your Customer (KYC) evaluations for current and prospective pharmacy customers.
- Perform on-site customer visits to assess compliance practices, validate business operations, and support ongoing regulatory obligations.
- Investigate suspicious order activity by analyzing customer purchasing patterns, reviewing supporting documentation, and making risk-based recommendations, including complex or escalated compliance matters, in accordance with company policy and regulatory requirements.
- Partner with pharmacists and pharmacy personnel to gather information, resolve compliance questions, and support investigative findings.
- Maintain accurate, organized documentation of investigations, customer interactions, and site visits to support regulatory readiness.
- Monitor Suspicious Order Monitoring (SOM) activity, regulatory reporting, and customer accounts to identify diversion risks, evaluate system effectiveness, and ensure compliance with DEA and applicable state requirements.
- Evaluate information from internal and external sources, including regulatory and public records, to support customer risk assessments and compliance decisions.
- Contribute to continuous improvement by enhancing compliance processes, SOPs, reporting, and operational practices.
- Stay current on evolving DEA regulations, industry guidance, and compliance best practices.
What Success Looks Like- Customer reviews, investigations, and site visits are completed accurately, consistently, and within established service levels.
- Compliance decisions reflect sound judgment, thorough analysis, and well-documented findings.
- Customer relationships are strengthened through professional, consultative communication.
- Compliance records remain organized, complete, and inspection-ready.
- Internal stakeholders receive timely guidance that supports informed compliance decisions.
Qualifications- 5+ years of experience in regulatory compliance, investigations, pharmacy operations, law enforcement, or a related field.
- Prior experience as a DEA investigator, State Board of Pharmacy investigator, regulatory investigator, or pharmaceutical compliance professional is highly preferred.
- Bachelor's degree preferred or an equivalent combination of education and relevant experience.
- Working knowledge of DEA regulations, controlled substance compliance, or pharmaceutical distribution preferred.
- Excellent investigative, analytical, and critical thinking skills with the ability to evaluate complex information from multiple sources.
- Excellent written and verbal communication skills with the ability to build relationships with pharmacy customers and other stakeholders.
- Strong organizational skills with the ability to manage multiple investigations, customer interactions, and priorities simultaneously.
- High level of integrity, sound judgment, discretion, and attention to detail when handling sensitive information.
- Proficiency with Microsoft 365 applications, including Excel, Word, Outlook, and Teams, with the ability to learn specialized compliance systems.
- Willingness to travel approximately 25 to 50% during peak periods for customer site visits and compliance activities.
Comprehensive Benefits- Medical, Dental, and Vision Insurance
- HRA, HSA, and FSA reimbursement accounts
- Basic & Voluntary Life Insurance
- Short & Long-term Disability Insurance
- Paid Time Off
- Paid Holidays
- Fitness Program Reimbursement
- Employee Assistance Program
- 401K Savings Plan with a company match
